Award

19-20.CSG.5 Understanding customer perceptions of communications

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

29 Jan 2020 at 16:34

Award Notice
Summary of the contracting process

The procurement process titled "19-20.CSG.5 Understanding customer perceptions of communications" was conducted by H M Revenue & Customs, focusing on research services within the United Kingdom. This contract, valued at £40,000, targeted delivery in the South East region. The procurement method used was a mini competition within Lot 3 of the BEIS Research and Evaluation Framework. The tender period concluded on 5 July 2019, and the contract was awarded on 5 August 2019, with the contract period running from 5 August 2019 to 30 November 2019.

This tender presents opportunities for businesses specialised in research services, particularly those with experience in conducting qualitative interviews and customer insight analysis. Companies that can demonstrate a strong understanding of communication strategies and experience in engaging with diverse participant demographics would be well-suited to compete in similar future tenders. This is an excellent opportunity for firms looking to expand their footprint in public sector contracts, particularly those focusing on government communications and customer experience improvements.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

19-20.CSG.5 Understanding customer perceptions of communications

Notice Description

This research will involve undertaking in-depth interviews with recipients of communications relating to owing a debt to HMRC and declaring let property income to HMRC. The overall aim of the research is to gather evidence and customer insight to help HMRC to improve the quality and impact of communications campaigns. Participants will be shown specific messages and letters and interviews will explore the clarity of the messages and customer responses to them.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e9bf1960-fa33-4515-a978-6f709ee4f21e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2f4b8f56-3e24-4c34-a2d1-24c9d089c714
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Other - Mini competition within Lot 3 of the BEIS Research and Evaluation Framework for suppliers who confirmed their interest in receiving HMRC research commissions.
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
Not specified
Awards Value
£40,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jan 20206 years ago
Submission Deadline
5 Jul 2019Expired
Future Notice Date
Not specified
Award Date
4 Aug 20196 years ago
Contract Period
4 Aug 2019 - 30 Nov 2019 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
SS99 1AA
Post Town
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
TLJ South East (England)
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-e9bf1960-fa33-4515-a978-6f709ee4f21e-2020-01-29T16:34:35Z",
    "date": "2020-01-29T16:34:35Z",
    "ocid": "ocds-b5fd17-e9bf1960-fa33-4515-a978-6f709ee4f21e",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "19-20.CSG.5",
        "title": "19-20.CSG.5 Understanding customer perceptions of communications",
        "description": "This research will involve undertaking in-depth interviews with recipients of communications relating to owing a debt to HMRC and declaring let property income to HMRC. The overall aim of the research is to gather evidence and customer insight to help HMRC to improve the quality and impact of communications campaigns. Participants will be shown specific messages and letters and interviews will explore the clarity of the messages and customer responses to them.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "73110000",
            "description": "Research services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 40000,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Other - Mini competition within Lot 3 of the BEIS Research and Evaluation Framework for suppliers who confirmed their interest in receiving HMRC research commissions.",
        "tenderPeriod": {
            "endDate": "2019-07-05T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2019-08-05T00:00:00+01:00",
            "endDate": "2019-11-30T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-GOR-D25",
            "name": "H M Revenue & Customs",
            "identifier": {
                "legalName": "H M Revenue & Customs",
                "scheme": "GB-GOR",
                "id": "D25"
            },
            "address": {
                "streetAddress": "Trinity Bridge House, 2 Dearmans Place",
                "locality": "Salford",
                "postalCode": "SS991AA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Joshua Munday",
                "email": "joshua.munday@hmrc.gov.uk",
                "telephone": "07816296604"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-01640855",
            "name": "IPSOS MORI UK LIMITED",
            "identifier": {
                "legalName": "IPSOS MORI UK LIMITED",
                "scheme": "GB-COH",
                "id": "01640855"
            },
            "address": {
                "streetAddress": "79-81 BOROUGH ROAD LONDON SE1 1FY GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D25",
        "name": "H M Revenue & Customs"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-e9bf1960-fa33-4515-a978-6f709ee4f21e-1",
            "status": "active",
            "date": "2019-08-05T00:00:00+01:00",
            "datePublished": "2020-01-29T16:34:35Z",
            "value": {
                "amount": 40000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-01640855",
                    "name": "IPSOS MORI UK LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2019-08-05T00:00:00+01:00",
                "endDate": "2019-11-30T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/2f4b8f56-3e24-4c34-a2d1-24c9d089c714",
                    "datePublished": "2020-01-29T16:34:35Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}