Planning

Fulfilment Services for The Salvation Army

THE SALVATION ARMY

This public procurement record has 1 release in its history.

Planning

17 Oct 2025 at 21:07

Market Engagement Notice
Summary of the contracting process

The Salvation Army is currently in the planning stage of procuring comprehensive fulfilment services to bolster its fundraising campaigns, with the process initiated on 17th October 2025. The engagement phase is set to conclude on 30th October 2025. This procurement falls under the postal and telecommunications services industry category, with an additional focus on financial transaction processing, situated in the United Kingdom. The Salvation Army, based in London with Alex Orlov as the procurement contact, is seeking experienced providers to handle tasks such as postal response handling and financial processing.

This tender presents significant growth opportunities for established fulfilment service providers with a track record in high-volume donation processing and secure data management for charitable ventures. Companies boasting capabilities in managing up to 30,000 donations daily, with high accuracy in data and financial processing, will find this opportunity particularly appealing. The selected business will be expected to deliver high standards in reporting, data security, and client communication, making it essential for the providers to demonstrate robust operational capabilities and efficiency. This tender suits larger enterprises, as it is not marked for SMEs or VCSEs.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Fulfilment Services for The Salvation Army

Notice Description

The Salvation Army is seeking expressions of interest from established providers for the provision of comprehensive fulfilment services to support our fundraising campaigns. Scope of Services We require a partner capable of delivering the following core services to high standards: * Postal Response Handling: Receive, sort, and process up to 30,000 donations per day, including all payment types (cash, credit/debit cards, cheques). * Financial Processing: Ensure all donations are processed and banked within strict timeframes (non-cash within 1 day, cash within 2 days). * Banking Accuracy: Achieve 100% accuracy in banking and processing of credit/debit card donations. * Data Processing & Downloads: Provide accurate banking data and images by noon on day 3, with daily downloads available via secure platforms. * Secure Banking Collection: Daily collections during campaign peaks, with flexibility based on volume. * Exception & Query Handling: Timely management of whitemail, query letters, and exception items, with daily returns and fulfilment within 3 business days. * Reporting: Deliver accurate campaign, media, and finance reports daily and weekly as required. * Archiving: Secure storage of hard copies of processed response forms in line with our archiving requirements. * Client Query Handling: Respond to all queries within 24 hours, with prompt handling of emails and calls. * Account & Project Management: Provide daily updates, weekly project calls, and end-of-campaign reviews, ensuring transparent communication and invoicing. * Telephone Response Handling: Answer all calls live, maintain high data and donation processing accuracy, and provide call recordings as specified. * Campaign Set-Up & Management: Adhere to agreed procedures and supporter care protocols. Service Level Expectations Providers must demonstrate the ability to meet or exceed the following targets: * Daily processing and reporting deadlines * Minimum 99% data accuracy * 100% accuracy in donation processing and query letter fulfilment * Rapid response times for client queries and call-backs * Secure handling and transfer of sensitive data and images Who Should Apply: We invite expressions of interest from established fulfilment service providers with proven experience in high-volume donation processing, secure data management, and campaign support for charitable organisations.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e075efec-d5c9-45a3-a9bf-2c69ed22bbc7
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

66 - Financial and insurance services

CPV Codes

64000000 - Postal and telecommunications services

66170000 - Financial consultancy, financial transaction processing and clearing-house services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Oct 20254 months ago
Submission Deadline
Not specified
Future Notice Date
30 Oct 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE SALVATION ARMY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE5 8FJ
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
Champion Hill
Westminster Constituency
Dulwich and West Norwood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc-2025-10-17T22:07:31+01:00",
    "date": "2025-10-17T22:07:31+01:00",
    "ocid": "ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc",
    "language": "en",
    "initiationType": "tender",
    "title": "Fulfilment Services for The Salvation Army",
    "planning": {
        "milestones": [
            {
                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2025-10-30T23:59:59Z"
            }
        ],
        "documents": [
            {
                "id": "1",
                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/e075efec-d5c9-45a3-a9bf-2c69ed22bbc7",
                "datePublished": "2025-10-17T22:07:31+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "biddingDocuments",
                "description": "Please complete and return the completed expression of interest form to Procurement Representative ; Alex Orlov.",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/48fdc21a-bc1a-4fc4-997d-cb0d7fb4a817",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            }
        ]
    },
    "tender": {
        "id": "FUND-SUPP-FUL-17102025",
        "title": "Fulfilment Services for The Salvation Army",
        "description": "The Salvation Army is seeking expressions of interest from established providers for the provision of comprehensive fulfilment services to support our fundraising campaigns. Scope of Services We require a partner capable of delivering the following core services to high standards: * Postal Response Handling: Receive, sort, and process up to 30,000 donations per day, including all payment types (cash, credit/debit cards, cheques). * Financial Processing: Ensure all donations are processed and banked within strict timeframes (non-cash within 1 day, cash within 2 days). * Banking Accuracy: Achieve 100% accuracy in banking and processing of credit/debit card donations. * Data Processing & Downloads: Provide accurate banking data and images by noon on day 3, with daily downloads available via secure platforms. * Secure Banking Collection: Daily collections during campaign peaks, with flexibility based on volume. * Exception & Query Handling: Timely management of whitemail, query letters, and exception items, with daily returns and fulfilment within 3 business days. * Reporting: Deliver accurate campaign, media, and finance reports daily and weekly as required. * Archiving: Secure storage of hard copies of processed response forms in line with our archiving requirements. * Client Query Handling: Respond to all queries within 24 hours, with prompt handling of emails and calls. * Account & Project Management: Provide daily updates, weekly project calls, and end-of-campaign reviews, ensuring transparent communication and invoicing. * Telephone Response Handling: Answer all calls live, maintain high data and donation processing accuracy, and provide call recordings as specified. * Campaign Set-Up & Management: Adhere to agreed procedures and supporter care protocols. Service Level Expectations Providers must demonstrate the ability to meet or exceed the following targets: * Daily processing and reporting deadlines * Minimum 99% data accuracy * 100% accuracy in donation processing and query letter fulfilment * Rapid response times for client queries and call-backs * Secure handling and transfer of sensitive data and images Who Should Apply: We invite expressions of interest from established fulfilment service providers with proven experience in high-volume donation processing, secure data management, and campaign support for charitable organisations.",
        "status": "planning",
        "classification": {
            "scheme": "CPV",
            "id": "64000000",
            "description": "Postal and telecommunications services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "66170000",
                "description": "Financial consultancy, financial transaction processing and clearing-house services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "suitability": {
            "sme": false,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/9MqX9nuM",
            "name": "The Salvation Army",
            "identifier": {
                "legalName": "The Salvation Army",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/9MqX9nuM"
            },
            "address": {
                "streetAddress": "THE SALVATION ARMY",
                "locality": "LONDON",
                "postalCode": "SE58FJ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Alex Orlov",
                "email": "Alexander.Orlov@salvationarmy.org.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/9MqX9nuM",
        "name": "The Salvation Army"
    }
}