Planning

National Helpline for NHS and Social Care staff

NHS ENGLAND

This public procurement record has 5 releases in its history.

Planning

10 Dec 2021 at 13:39

Planned Procurement Notice
Planning

09 Dec 2021 at 14:16

Planned Procurement Notice
Planning

09 Dec 2021 at 13:28

Planned Procurement Notice
Planning

09 Dec 2021 at 13:26

Planned Procurement Notice
Planning

09 Dec 2021 at 12:59

Planned Procurement Notice
Summary of the contracting process

NHS England is currently in the planning stage of a public procurement process for the 'National Helpline for NHS staff', aimed at providing emotional support to healthcare workers during the ongoing COVID-19 pandemic. The tender is classified under health services and encompasses various counselling and guidance services. The total contract value is estimated to be up to £1,800,000 over a potential three-year period, with a minimum value of £600,000 for the first year. Interested suppliers are invited to express their interest by the deadline of 5pm on 16th December 2021. The service will operate nationwide from Leeds, England, and is intended to run daily from 7:00 am to 11:00 pm.

This procurement presents significant opportunities for businesses specialising in mental health services, crisis support, and counselling. Companies experienced in delivering psychological support, particularly those focusing on healthcare and emergency services, would be well-suited to compete for this contract. The tender's open procurement method encourages small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to participate, fostering a diverse pool of suppliers to support NHS staff effectively.

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Notice Information

Notice Title

National Helpline for NHS and Social Care staff

Notice Description

The COVID-19 pandemic has highlighted the need of establishing a suitable health and wellbeing offer for all our staff. As a result, we have operated a national staff support helpline since April 2020, to support our NHS and Social Care staff who are under enormous pressure every day. The NHS and Social Care staff helpline was also a key recommendation of the NHS Staff and Learners' Mental Wellbeing Commission report in 2019: 'A national NHS and Social Care helpline service should be developed with the aim of providing a complete emotional support service to NHS and Social Care staff and those learning in the NHS'. Common themes that have emerged on the helpline in the past 18 months, that we want to continue supporting our staff with include - * Concerns about the workplace or study * Mental health issues / concerns * COVID-19 concerns * Family issues * Isolation/loneliness * Physical health/illness * Relationship problems The helpline is also identifying to a lesser extent, concerns relating to: * Bereavement * Violence/abuse * Finance/unemployment * Drug and/or alcohol misuse * Bereaved by suicide The requirement is for a staff support helpline, to continue to provide a psychological support offer for all NHS and Social Care staff. This will aim to be a service provided for all staff during the ongoing COVID-19 pandemic, and beyond. The service is provided for all health and care workers across the country. Currently the helpline has experienced over 14,000 contacts directly. The support line will offer NHS and Social Care staff the opportunity to converse with trained crisis support workers, and if required, qualified clinical support where needed. The requirement will be to run a 7-day service, that can operate nationally, and is able to cater to all groups and demographics. The service will need to operate at the least, between 7:00am-11:00pm daily. Pre-market Engagement NHS England & Improvement are currently undertaking an options appraisal and as part of this have issued a Notice to the market to gauge supplier interest and capability in relation to continuing the delivery of this service. NHS England & Improvement are aiming to enter into a 12-month contract with an approximate Year One value (12 months) of PS600,000 exclusive of applicable VAT. Dependent on budget and performance the contract may be extended for a further 2 years. Supplier Expressions of Interest Interested suppliers should read the details attached to the notice which specify further details about the requirement, how to register an interest in the possible procurement and the submission requirements for registering an interest. The deadline for submitting Expressions of Interest is 5pm on 16th December 2021

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ef967305-cd20-492c-b40c-cbc2f60214cb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0e63c910-ec30-4dcb-b9e6-021b00f7dce8
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

85312300 - Guidance and counselling services

85312320 - Counselling services

Notice Value(s)

Tender Value
£1,800,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Dec 20214 years ago
Submission Deadline
Not specified
Future Notice Date
7 Feb 2022Expired
Award Date
Not specified
Contract Period
1 May 2022 - 1 May 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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