Award

SC19065 - Mystery Shopping at HWRCs

KENT COUNTY COUNCIL

This public procurement record has 2 releases in its history.

Award

28 Mar 2022 at 10:34

Award Notice
Tender

21 Jan 2022 at 11:46

Tender Notice
Summary of the contracting process

The procurement process involves Kent County Council (KCC) as the buying organisation, seeking to contract for "SC19065 - Mystery Shopping at HWRCs." This initiative falls within the services industry, specifically involving research and consultancy related to community and social services. The project is located in Kent, United Kingdom, and has reached the Award stage as of 28 March 2022. The contract period is set for 36 months, commencing on 2 May 2022 and concluding on 31 March 2026, with a potential 12-month extension. The procurement method employed is open, allowing broad competition, with a total contract value of £160,000.

This tender presents significant opportunities for businesses focused on research and development services, particularly those skilled in consultancy and customer service evaluation within local community services. Small and medium-sized enterprises (SMEs) would be well-suited to participate, given their adaptability and capability to meet the specific requirements of the mystery shopping initiative. This project offers a platform for businesses to demonstrate their expertise in enhancing customer interaction and service delivery at Household Waste Recycling Centres (HWRCs) across Kent.

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Notice Information

Notice Title

SC19065 - Mystery Shopping at HWRCs

Notice Description

Kent County Council (KCC) has a statutory duty as a Waste Disposal Authority (WDA) for the receipt and onward processing / disposal of Household Waste via its network of Household Waste Recycling Centres (HWRCs) across Kent. KCC therefore requires a contract for Mystery Shopping at Kent's HWRCs for a period of 36 months from 2 May 2022 to 28 February 2025, with the option of an additional 12-month extension if required. To access further information and documentation on the project, as well as submit a response to the opportunity, please visit www.kentbusinessportal.org.uk.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f0595f2b-abd2-4491-9f3a-7394bf093a2d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1eed04c9-5b6c-4704-9c82-a713f934b195
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

98 - Other community, social and personal services

CPV Codes

73000000 - Research and development services and related consultancy services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£160,000 £100K-£500K
Lots Value
Not specified
Awards Value
£160,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Mar 20223 years ago
Submission Deadline
14 Feb 2022Expired
Future Notice Date
Not specified
Award Date
25 Mar 20223 years ago
Contract Period
1 May 2022 - 31 Mar 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
KENT COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MAIDSTONE
Postcode
ME14 1XQ
Post Town
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
Not specified
Local Authority
Maidstone
Electoral Ward
Penenden Heath
Westminster Constituency
Maidstone and Malling

Supplier Information

Number of Suppliers
1
Supplier Name

INSIGHT6 KENT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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