Award

PROVISION OF MARKET RESEARCH FOR THE PASSPORT CUSTOMER EXPERIENCE

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

17 Feb 2017 at 10:49

Summary of the contracting process

The procurement process involves the Crown Commercial Service, tasked with the 'Provision of Market Research for the Passport Customer Experience'. This project falls under the research services category and was located in the United Kingdom. The procurement method employed was a selective restricted procedure, which concluded the tender period on 9th December 2016. The awarded contract, valued at £600,000, commenced on 6th February 2017 and will run until 5th February 2020. The completion status indicates that the tender is fully awarded to ICM Unlimited as of 2nd February 2017.

This tender presents significant opportunities for businesses in the research services sector, particularly those with expertise in customer experience evaluations. Companies specialised in conducting market research and those operating as small to medium enterprises (SMEs) may find this an excellent opportunity to enhance their market presence. As the contract covers a broad geographical area, including the British Overseas Territories and Europe, businesses with the capability to operate across these regions will be well-positioned to compete for similar future tenders.

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Notice Title

PROVISION OF MARKET RESEARCH FOR THE PASSPORT CUSTOMER EXPERIENCE

Notice Description

Customer Experience Market Research for HMPO

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f0967b4b-b7e5-4062-a246-52ea541f2e9e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/802777ab-e8ed-4641-a4ac-1bd02ab073cc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£600,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Feb 20179 years ago
Submission Deadline
9 Dec 2016Expired
Future Notice Date
Not specified
Award Date
2 Feb 20179 years ago
Contract Period
6 Feb 2017 - 5 Feb 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
NP10 8QQ
Post Town
Newport
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
Not specified

Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Supplier Information

Number of Suppliers
1
Supplier Name

ICM

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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