Tender

High Intensity User Service

CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Tender

21 Feb 2025 at 09:11

Tender Notice
Summary of the contracting process

The Central and North West London NHS Foundation Trust is currently in the tender stage of procuring a High Intensity User Service aimed at supporting individuals across the North West London Boroughs of Kensington & Chelsea, Westminster, and Hillingdon. This procurement, classified under the industry category of Hospital Support Services (CPV code: 85112000), seeks to commission a provider to implement a social, non-clinical approach to address recurring A&E visits and hospital readmissions. The tender is in an open procedure and has a submission deadline on 24th March 2025 at 12:00 PM. The contract is set to begin on 1st August 2025 and will end on 31st July 2026, with an estimated value of £975,000.

This tender represents a significant opportunity for businesses specialising in health and social care services, particularly those comfortable with non-clinical, holistic approaches to patient support. Small and medium-sized enterprises (SMEs) are especially encouraged to participate. Companies providing innovative solutions to reduce hospital re-admissions and unscheduled care visits, thereby releasing capacity for those in need, would find this contract particularly suitable. Engaging in this tender process could drive business growth by expanding their service portfolio and establishing a strong relationship with a prominent NHS Foundation Trust.

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Notice Information

Notice Title

High Intensity User Service

Notice Description

CNWL is looking to commission a bespoke High Intensity Use service across the North West London Boroughs of Kensington & Chelsea, Westminster and Hillingdon to support this cohort of individuals. The Trust would like to develop a different, non-clinical approach to address some of the underlying social needs that are not being met by the existing system. The Trust seeks to commission a Provider to adopt a social-led approach to support this cohort of patients who frequently present to A&E and/or are re-admitted into hospital within a short period of time, as well as those at risk of this. The Provider will take a holistic, social, non-clinical approach to support an identified cohort of these patients in North West London. The aim is to understand and address the causes of their high intensity use of unscheduled care services and/or their repeated need for hospitalisation, and in turn release capacity to those who need it the most. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f20e7e99-9a8f-42c2-ba3c-47a8acf01c54
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/23fb4a46-89e6-4ced-845f-57f1e09cd4ff
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85112000 - Hospital support services

Notice Value(s)

Tender Value
£975,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Feb 20251 years ago
Submission Deadline
24 Mar 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jul 2025 - 31 Jul 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 5JD
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
Marylebone
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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