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User Research & Service & Content Design

Essex County Council

This public procurement record has 1 release in its history.

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17 Aug 2026 at 16:10

Award Notice
Summary of the contracting process

Essex County Council procured consultancy support for its Technology team in user research and content design. The supplier works within a multidisciplinary team, providing specialist expertise across a range of council projects and digital products, including essex.gov.uk and the council’s intranet platform. This is an information technology consultancy service, covering research into user needs and the design, organisation and presentation of digital content. Delivery is across the East of England, for the council based in Chelmsford. The opportunity is categorised as IT consulting, software development, internet and support services, and is suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

The procurement is complete and was awarded to Scroll Ltd on 14 August 2026. The award value is £500,000. The contract runs from 17 August 2026 to 16 August 2028. Essex County Council used a selective procedure, specifically a call-off from a framework agreement. The tender submission deadline was 24 July 2026 at 5pm. The requirement was evaluated as a services procurement for a consultancy-style delivery of user research and content design. Scroll Ltd is the selected supplier, with an active award covering the full contract period. The outcome indicates that this buyer has used a framework route to appoint a specialist digital service provider for its Technology team.

This requirement shows demand from Essex County Council for suppliers able to provide embedded user research and content design expertise, rather than isolated deliverables. A credible competitor would need researchers and content designers who can work collaboratively in multidisciplinary technology teams, understand public-sector users and services, and adapt their approach across multiple digital products. Relevant experience should include improving content and user journeys on large public websites, council intranets or comparable service platforms. Small and medium-sized businesses and voluntary, community and social enterprises were considered suitable, so a focused specialist practice could be well placed when this type of requirement returns to market. Framework access and experience of call-off competitions would also be commercially relevant.

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Notice Information

Notice Title

User Research & Service & Content Design

Notice Description

ECC require support for their Technology team to assist them with Content Design and User Research, which would be delivered in a consultancy-style service. The supplier will work as part of a multi-disciplinary team to provide Content Design and User Research expertise on a range of projects and products including, but not limited to, essex.gov.uk, the council's Intranet platform.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f470f2b0-1608-4f2b-b7c3-b7df81ba611c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2b70b1e0-5bc4-40df-aa32-3128300d9e0a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
£500,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Aug 20261 weeks ago
Submission Deadline
24 Jul 2026Expired
Future Notice Date
Not specified
Award Date
14 Aug 20262 weeks ago
Contract Period
17 Aug 2026 - 16 Aug 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Essex County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHELMSFORD
Postcode
CM1 1QH
Postcode Area
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
Not specified
Local Authority
Chelmsford
Electoral Ward
Moulsham and Central
Westminster Constituency
Chelmsford

Supplier Information

Number of Suppliers
1
Supplier Name

Scroll Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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