Award

Citizen Facing Contact Centre Services

NHS ENGLAND

This public procurement record has 3 releases in its history.

Award

26 Oct 2023 at 08:46

Award Notice
Award

26 Oct 2023 at 08:42

Award Notice
Award

20 Oct 2023 at 11:29

Award Notice
Summary of the contracting process

The procurement process for the "Citizen Facing Contact Centre Services" contract was led by NHS England and outsourced to TELEPERFORMANCE LIMITED. The contract, valued at £28,000,000, was awarded on 29th September 2023. The procurement method used was selective, involving a call-off from a framework agreement. The contract period is from 29th September 2023 to 13th May 2028. The contact centre services will be based in Leeds, LS1 4AP, England, providing opportunities for organisations in the call centre industry.

This public procurement contract for contact centre services offers growth opportunities for large-scale businesses like TELEPERFORMANCE LIMITED. The contract presents a significant financial opportunity with a value of £28,000,000 over the contract period. Businesses in the call centre industry, especially those experienced in providing outsourced services, would be well-suited to compete for this tender. The selective procurement method used allows for competition while providing a structured process for awarding the contract.

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Notice Information

Notice Title

Citizen Facing Contact Centre Services

Notice Description

Outsourced Contact Centre Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f5df61de-0d7b-462c-850c-70bc21ba8410
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0cf68bc8-b01f-4826-8de2-a5d63490dc6b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£28,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
£28,000,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Oct 20232 years ago
Submission Deadline
5 May 2023Expired
Future Notice Date
Not specified
Award Date
28 Sep 20232 years ago
Contract Period
28 Sep 2023 - 13 May 2028 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

TELEPERFORMANCE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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