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Incentive Voucher Provider

NHS England

This public procurement record has 1 release in its history.

Award

29 Jul 2026 at 10:21

Award Notice
Summary of the contracting process

NHS England procured an online incentive voucher service for participants in its research. The vouchers are intended to give participants a choice of brands and retailers, supporting participation in research delivered through NHS digital services. The requirement is classified as health services and falls within the broader services category. Delivery is associated with NHS England’s Wellington House in London and the wider England region. This is therefore relevant to businesses that provide online voucher platforms, multi-retailer incentive schemes or participant reward fulfilment for public-sector research. Suppliers serving health, research or digital engagement programmes may also find the requirement relevant where they can provide a broad and practical choice of redemption options for participants.

This procurement has been awarded following a selective call-off from a framework agreement. The tender closed on 15 May 2026 at 12:00. NHS England awarded the contract to EDENRED (UK GROUP) LIMITED on 26 June 2026 for £60,000, with the contract running from 29 July 2026 to 30 June 2027. The procurement was identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises. The award covers the complete requirement rather than separately identified lots. The selected supplier is active on the award. The procurement was evaluated through the framework call-off route; the available details do not set out separate quality, price or technical weightings.

For a supplier that did not win this award, the requirement indicates a market for managed online participant incentives within NHS research and digital services. A credible competitor would need an established online voucher proposition that can offer participants meaningful choice across recognised brands and retailers, with reliable fulfilment and straightforward administration for the buyer. Experience supporting research participation, public-sector programmes or health-related digital services would help demonstrate understanding of participant engagement and operational assurance. Suppliers should also be able to work through the relevant framework call-off route and deliver consistently across England. The stated suitability for SMEs and voluntary, community and social enterprises shows that the buyer’s requirement can accommodate organisations beyond large national providers, provided they can demonstrate appropriate platform capability, coverage and service reliability.

How relevant is this notice?

Notice Information

Notice Title

Incentive Voucher Provider

Notice Description

Participation in this research is incentivised primarily through the use of online vouchers that give the participant a range of choices of brands/retailers. This is standard industry practice used by NHS Digital and now NHS England since the conception of its digital services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f66d803f-547b-44dd-b128-c379d07e0c00
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2143c406-8ca1-4f95-a0e0-e9b67255a4e7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£60,000 Under £100K
Lots Value
Not specified
Awards Value
£60,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Jun 20263 months ago
Contract Period
29 Jul 2026 - 30 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

Edenred (UK Group) Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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