Tender

PAN3048 - Emergency Repairs Call Handling Service

LEICESTER CITY COUNCIL

This public procurement record has 2 releases in its history.

Tender

10 Jun 2024 at 19:59

Tender Notice
Tender

10 Jun 2024 at 12:51

Tender Notice
Summary of the contracting process

The Leicester City Council is conducting a tender process for the provision of Emergency Repairs Call Handling Service. This service involves handling emergency repair calls from the Housing Division, with an average of 18,000 calls annually. The contract duration is three years with a possible extension of up to two more years. The tender deadline is on 10th July 2024.

This tender by Leicester City Council presents an opportunity for service providers in the real estate services industry. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to participate. The procurement method is an open procedure, with a total contract value of £300,000 in GBP.

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Notice Information

Notice Title

PAN3048 - Emergency Repairs Call Handling Service

Notice Description

Leicester City Council invites Tenders for the provision of Emergency Repairs Call Handling Service. This is a competitive procurement conducted in accordance with Regulation 27 the 'Open Procedure' under the Public Contracts Regulations 2015. The services required are the handling of all of the Authority's Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number. The Service Provider will be required to identify genuine emergency calls, log an emergency repair job on the Authority's IT system, and issue the job to an Emergency Repair Operative using the Authority's work scheduling system, following the required operational procedures. Average annual call volumes are 18,000 calls received with 9,600 calls requiring an emergency repairs job to be raised and issued to an operative. The proposed Contract will be for three years with an option to extend for a period or periods totalling no more than a further two years. We anticipate awarding to a single Service Provider. Tender documents can be viewed at the following: https://procontract.due-north.com/Procurer/Advert/View?advertId=054d2252-2427-ef11-812c-005056b64545&fromAdvertEvent=True

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f7649487-ac98-4acb-959c-9c36f66b30f4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/85409932-5255-4565-bbf4-59cb2cc96429
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

CPV Codes

70000000 - Real estate services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jun 20241 years ago
Submission Deadline
11 Jul 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Dec 2024 - 30 Nov 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEICESTER CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE1 1FZ
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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