Award

Non-Household Customer Insight Survey

WATER SERVICES REGULATION AUTHORITY

This public procurement record has 1 release in its history.

Award

19 Oct 2017 at 17:02

Award Notice
Summary of the contracting process

The WATER SERVICES REGULATION AUTHORITY is seeking suppliers for the "Non-Household Customer Insight Survey" as part of a procurement process in the market research services industry. Located in the United Kingdom, this procurement is currently in the award stage, having been published on 19th October 2017, with the tender period concluding on 12th June 2017. The contract period is scheduled to begin on 29th June 2017 and run until 31st March 2018. The procurement method employed is a selective process, utilising a call-off from a framework agreement.

This tender presents significant opportunities for businesses specialising in market research, particularly those experienced in customer surveys and analysis. Companies that focus on services like computer-assisted telephone interviewing (CATI) would be particularly well-suited to compete for this contract. Given the scope of the survey and the expected number of interviews, there is potential for growth for small and medium-sized enterprises (SMEs) looking to enhance their portfolio and engage with the expanding water services industry.

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Notice Information

Notice Title

Non-Household Customer Insight Survey

Notice Description

From 1 April 2017, about 1.2 million eligible non-household customers (businesses, charities and public sector) whose business is wholly or mainly in England have been able to choose who supplies their water and wastewater (also known as 'sewerage') retail services. Retail services include things like water meter reading and customer services. There are over 20 active retailers in the market, and nearly 20,000 switches have already taken place. Details on retailers can be found here. Details on wholesalers can be found here. The new market is one of the largest retail water markets in the world, delivering an estimated PS200 million of overall benefits to customers and the UK economy. Being able to switch water and wastewater retailer means that business customers are able to negotiate the best package that suits their needs. Or by successfully applying for a licence, business customers can also choose to supply themselves with retail services. We expect that the most effective way to carry out the survey will be through CATI (computer assisted telephone interviewing) but we are open to exploring different solutions if they will achieve our aims whilst securing best value for money. We also want to explore with the Supplier the most appropriate way to secure meaningful results, where practical, against the customer segments that we are interested in and look to the Supplier to advise on suitable sample sizes, both overall and for individual segments. For the purposes of responding to this tender, suppliers should quote on the basis of 2,000 interviews per wave. We intend to carry out two waves of surveying. The first should take place as early as possible (ideally early-mid July 2017 before the onset of the main summer holidays), so that we can get an initial sense of customers' views and establish a baseline, with the second taking place later in the year, around January 2018, so that we can get both a picture of customers' experiences in the first year of market opening and some sense of trends over time.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f7831463-c783-4e4a-a000-9778005ea46d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/614d3f14-ae23-4d37-abd3-4d427c638d2e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£79,053 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Oct 20178 years ago
Submission Deadline
12 Jun 2017Expired
Future Notice Date
Not specified
Award Date
27 Jun 20178 years ago
Contract Period
28 Jun 2017 - 31 Mar 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WATER SERVICES REGULATION AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

OPINION RESEARCH SERVICES

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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