Award

Transferring Tax Credits Debts to DWP

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

27 Jul 2017 at 10:56

Award Notice
Summary of the contracting process

The procurement process for the project titled "Transferring Tax Credits Debts to DWP" relates to H M Revenue & Customs, based in London, England. This contract falls under the industry category of Research and Development services and related consultancy services, with a total contract value of £19,602.50. The tender period has concluded, ending on 14th June 2017, while the contract period commenced on 7th July 2017 and is set to end on 8th September 2017. This initiative was completed and is marked as an award stage within the procurement process.

This tender presents an opportunity primarily for small and medium-sized enterprises (SMEs) with expertise in market research and qualitative analysis, particularly those experienced in customer communication strategies. Companies capable of conducting detailed customer journey analyses and providing clear and effective messaging are well-suited to compete for such contracts, thus enhancing their business growth within the public sector landscape.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Transferring Tax Credits Debts to DWP

Notice Description

Assignment under the Market Research Framework MR130001. This qualitative research will look to explore responses to the new letter notifying customers that their tax credits debts are being transferred to DWP for recovery. In particular, it will seek to: * Walk through the end to end journey with customers to explore their likely reactions at each stage; * Ensure the messages in the letter are clear and unambiguous; * Find out what questions people have once they have read the letter and test this alongside the draft web guidance to identify gaps.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/06080792-98ca-4d90-8979-5fb4032a0c12
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£19,602 Under £100K
Lots Value
Not specified
Awards Value
£19,602 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jul 20178 years ago
Submission Deadline
14 Jun 2017Expired
Future Notice Date
Not specified
Award Date
13 Jun 20178 years ago
Contract Period
6 Jul 2017 - 8 Sep 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013-2017-07-27T11:56:56+01:00",
    "date": "2017-07-27T11:56:56+01:00",
    "ocid": "ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "17/18 CS &TD 06",
        "title": "Transferring Tax Credits Debts to DWP",
        "description": "Assignment under the Market Research Framework MR130001. This qualitative research will look to explore responses to the new letter notifying customers that their tax credits debts are being transferred to DWP for recovery. In particular, it will seek to: * Walk through the end to end journey with customers to explore their likely reactions at each stage; * Ensure the messages in the letter are clear and unambiguous; * Find out what questions people have once they have read the letter and test this alongside the draft web guidance to identify gaps.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "73000000",
            "description": "Research and development services and related consultancy services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 19602.5,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Not applicable",
        "tenderPeriod": {
            "endDate": "2017-06-14T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2017-07-07T00:00:00+01:00",
            "endDate": "2017-09-08T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-GOR-D25",
            "name": "H M Revenue & Customs",
            "identifier": {
                "legalName": "H M Revenue & Customs",
                "scheme": "GB-GOR",
                "id": "D25"
            },
            "address": {
                "streetAddress": "100 Parliament Street",
                "locality": "London",
                "postalCode": "SW1A 2BQ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Olayinka Ege",
                "email": "olayinka.ege@hmrc.gsi.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-63008",
            "name": "IPSOS MORI",
            "identifier": {
                "legalName": "IPSOS MORI"
            },
            "address": {
                "streetAddress": "3 Thomas More Square London, E1W 1YW"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D25",
        "name": "H M Revenue & Customs"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013-1",
            "status": "active",
            "date": "2017-06-14T00:00:00+01:00",
            "datePublished": "2017-07-27T11:56:56+01:00",
            "value": {
                "amount": 19602.5,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-63008",
                    "name": "IPSOS MORI"
                }
            ],
            "contractPeriod": {
                "startDate": "2017-07-07T00:00:00+01:00",
                "endDate": "2017-09-08T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/06080792-98ca-4d90-8979-5fb4032a0c12",
                    "datePublished": "2017-07-27T11:56:56+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/161dd6e4-cce9-4238-891b-e6cae6d9f6ac",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}