Notice Information
Notice Title
Customer Contact through digital and omi-channel
Notice Description
We are pleased to invite you to a Supplier Engagement Session hosted by Newcastle City Council. This session aims to explore the latest advancements and offerings in contact centre management, corporate telephony, and the use of AI to enhance customer experiences. We are particularly interested in discussing the development of an omnichannel approach to customer service. During this session, we'd like to discuss: * The current landscape and future trends in customer contact technology. * Opportunities for integrating AI to improve customer interactions. * Strategies for developing a seamless omnichannel customer experience. * How services might integrate with our wider corporate telephony. This session will also provide an opportunity for you to showcase your products and services and understand our specific needs in these areas. The sessions will be via Microsoft Teams and approximately one hour long, taking place in August. We expect a large number of contacts for this engagement and will not be able to dedicate time to every applicant. If we are not able to see you, we'd still like to you to submit a presentation or other written materials on the NEPO portal or via email. Because not all of our colleagues will be able to attend every session, sessions may be recorded and summarised using Microsoft Copilot. Please send a message on the NEPO portal if you feel your offer is relevant to this brief and wish to book a 1 hour Teams meeting (there are limited numbers of slot in August). If you would like to discuss before booking a slot email Janine.lancaster@newcastle.gov.uk. Deadline to register interest is 5pm 31st July 2024.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-fb0e739f-83c0-4e04-bcdd-d854ef7e3e75
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/5740227c-abb1-4d70-b3f1-703e964230c4
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planned Procurement Notice
- Procurement Type
- Standard
- Procurement Category
- Not specified
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 17 Jul 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 31 Jul 2024Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NEWCASTLE CITY COUNCIL
- Contact Name
- Janine Lancaster
- Contact Email
- janine.lancaster@newcastle.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- NEWCASTLE UPON TYNE
- Postcode
- NE1 8QH
- Post Town
- Newcastle upon Tyne
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC4 Northumberland, Durham and Tyne & Wear
- Small Region (ITL 3)
- TLC43 Tyneside
- Delivery Location
- TLC North East (England)
-
- Local Authority
- Newcastle upon Tyne
- Electoral Ward
- Monument
- Westminster Constituency
- Newcastle upon Tyne Central and West
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/5740227c-abb1-4d70-b3f1-703e964230c4
17th July 2024 - Early engagement notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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