Notice Information
Notice Title
1718CSTD10 Understanding Drivers of Customer Complaints
Notice Description
This qualitative research will look to build on our current understanding of customer complaints to further understand the drivers leading to these. In particular, it will seek to understand the drivers initially leading to customer complaints, and those leading to escalation of complaints and decisions to take the process beyond Tier 1. This will enable us to improve our services and how we handle complaints. Additional information: This contract was let following a mini-competition within the Market Research MR130001 Framework.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-fce5d4c1-4111-45db-8dcf-03c9d9f56e1b
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/92bc1a9a-9cec-4bd1-b5db-aadb92ff1013
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
-
- CPV Codes
73000000 - Research and development services and related consultancy services
Notice Value(s)
- Tender Value
- £42,905 Under £100K
- Lots Value
- Not specified
- Awards Value
- £42,905 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 13 Nov 20178 years ago
- Submission Deadline
- 16 Aug 2017Expired
- Future Notice Date
- Not specified
- Award Date
- 15 Aug 20178 years ago
- Contract Period
- 22 Oct 2017 - 31 Jan 2018 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- H M REVENUE & CUSTOMS
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SALFORD
- Postcode
- M60 9LA
- Post Town
- Manchester
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD34 Greater Manchester South West
- Delivery Location
- TLI London
-
- Local Authority
- Salford
- Electoral Ward
- Ordsall
- Westminster Constituency
- Salford
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/92bc1a9a-9cec-4bd1-b5db-aadb92ff1013
13th November 2017 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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