Tender

East West Rail Customer Experience Development Procurement

EAST WEST RAILWAY COMPANY LIMITED

This public procurement record has 1 release in its history.

Tender

05 Dec 2019 at 09:50

Summary of the contracting process

The East West Railway Company Limited is currently conducting the "East West Rail Customer Experience Development Procurement", aiming to establish a new benchmark for customer experience in the transport sector. This procurement falls under the category of research and development services, with a focus on consultancy services. The tender is in the active stage and has a submission deadline set for 6th January 2020. The contract itself is scheduled to commence on 1st April 2020 and will extend until 31st March 2023. The procurement method employed is a selective procedure.

This tender presents significant opportunities for businesses focused on customer experience strategy development, particularly those with expertise in consultancy and research services within the transport sector. Companies that specialise in innovative customer engagement strategies or have experience in large-scale transport projects would be particularly well-suited to compete. The geographic reach of the services extends beyond the UK, encompassing various regions, which could further benefit firms looking to expand their market presence.

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Notice Title

East West Rail Customer Experience Development Procurement

Notice Description

In order fulfil the East West Railway Company's (EWR Co) strategic aim of setting a new benchmark for customer experience, EWR Co. is seeking to appoint a third-party supplier to assist in the development of a customer strategy and proposition from construction through to end state operation.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fcfdccee-f78e-402f-9c14-238ab060f893
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f001d48c-1ab9-4693-89dd-2c7655e196f6
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Dec 20196 years ago
Submission Deadline
6 Jan 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2020 - 31 Mar 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
EAST WEST RAILWAY COMPANY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9EA
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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