Award

Telephony Service Voice Artist

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

01 Mar 2022 at 09:44

Award Notice
Summary of the contracting process

The procurement process for the Telephony Service Voice Artist contract, valued at £120,000, is being conducted by H M Revenue & Customs, situated in London, England. The procurement method employed is a direct tender via a single tender action, due to its from the prior engagement with the selected supplier, MazarU Limited. The tender period concluded on 29th January 2022, with the contract period set to run from 1st February 2022 to 1st February 2025. This contract relates to the IT services category, specifically focusing on consulting and software development, which is crucial for the efficient operation of HMRC’s Telephony Services.

This tender offers significant opportunities for businesses specialising in voice recording and telecommunications services to engage with HMRC's projects. Companies with expertise in professional audio production and voice artist services would be well-suited to compete for similar contracts, potentially enabling them to expand their client base within the public sector. Harnessing existing relationships and experience in delivering consistent audio messaging can provide a competitive edge, enhancing business growth avenues in a vital government service area.

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Notice Information

Notice Title

Telephony Service Voice Artist

Notice Description

HMRC's Telephony Service uses call routing announcements and messages to direct customers to the appropriate advisor or service to handle their call. We use a Voice Artist to record professional outgoing messages and announcements for the Speech Application within the HMRC Telephony Services. In order to maintain a fully functioning Voice Automation System, HMRC will need to record new messages and announcements using a professional Voice Recording Artist. (e.g. relating to EU Transition, Covid or new Government policy). We would like to retain the services of the same Voice Artist to ensure consistency of customer experience on the new Telephony Service. As well as continuity in HMRC tone, it will allow us to transfer and utilise a large amount of pre-existing material.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fd98ff15-c54d-4d68-bf94-974d12b7879c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9e5e90b0-6900-4559-8ec5-6d803b6ed45d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£120,000 £100K-£500K
Lots Value
Not specified
Awards Value
£120,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Mar 20223 years ago
Submission Deadline
29 Jan 2022Expired
Future Notice Date
Not specified
Award Date
28 Jan 20224 years ago
Contract Period
1 Feb 2022 - 1 Feb 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Post Town
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

MAZARU

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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