Tender

WCC - Market Testing Mental Health Telephone Helpline and online support service

COVENTRY - SOLIHULL - WARWICKSHIRE

This public procurement record has 1 release in its history.

Tender

24 Jun 2019 at 14:35

Tender Notice
Summary of the contracting process

The current procurement opportunity is led by Warwickshire County Council (WCC) in collaboration with Coventry and Rugby Clinical Commissioning Group (CRCCG) for a Mental Health Telephone Helpline and online support service. This tender, titled "WCC - Market Testing Mental Health Telephone Helpline and online support service," falls under the services category, specifically focusing on guidance and counselling services. The tender period is set to conclude on 8th July 2019, and the subsequent contract is expected to commence on 1st April 2020, lasting until 31st March 2022. Interested providers are encouraged to engage through WCC’s e-tendering system, CSW-JETS, based in West Midlands, with a minimum contract value of £277,500 and a maximum value of £555,000.

This procurement presents significant opportunities for businesses specialising in mental health support, counselling services, and innovative engagement solutions. Companies that can demonstrate experience in delivering 24/7 helplines or web-based support services, particularly those focusing on emotional guidance, would be well-positioned to compete. With a focus on improving well-being for individuals experiencing mental health challenges, this tender is especially suitable for SMEs and voluntary community and social enterprises (VCSEs) that are keen on providing innovative and impactful service delivery in the public sector.

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Notice Information

Notice Title

WCC - Market Testing Mental Health Telephone Helpline and online support service

Notice Description

Warwickshire County Council (WCC) and Coventry and Rugby Clinical Commissioning Group (CRCCG) are leading a programme of engagement regarding the Mental Health Telephone Helpline and Webchat for Coventry and Warwickshire. A survey and face to face engagement was recently undertaken with professionals and the general public (including users of the service and potential users of the service) and will help us to review the service and help plan the best service in the future. As part of the engagement we are also keen to hear from providers about their thoughts concerning this type of service, including whether this type of service meets customer needs or if there is a new and/or innovative way of providing the service. Please complete and return the enclosed market testing questionnaire. The current service offers emotional support, guidance and information, 24 hours a day, 7 days a week, 365 days a year across Coventry and Warwickshire. This is delivered through a 24/7 freephone telephone helpline, with a webchat option. The telephone helpline consists of a team of trained and experienced support workers who use counselling skills to provide emotional guidance and information. The webchat service is an online service which provides an easy way to communicate with the helpline staff for those who are not comfortable talking on the telephone. Individuals communicate online to the same highly skilled staff and receive the same level of service and support as provided through the helpline. WCC and CRCCG would like to offer existing and potential providers to a meeting with Commissioners. The purpose of this is to discuss and explore opportunities to improve on current service delivery. WCC and CRCCG are particularly interested in innovative ways to improve the wellbeing of people experiencing mental health issues. Tuesday 16th July 2019 between 11.30am and 3pm in Warwick. If all time slots are booked on Tuesday 16th July, Monday 15th July (am) will be offered (in Warwick). Additional information: Warwickshire County Council will be using its e-tendering system (CSW-JETS) for the administration of this procurement process. Providers must register with the system to be able to express an interest and download documents. The web address for CSW-JETS is: www.csw-jets.co.uk Registration and use of CSW-JETS is free. All correspondence or clarifications relating to this procurement must be via the CSWJETS correspondence function. If you are having trouble registering with CSW-JETS please email us at: procurement@warwickshire.gov.uk Providers must register on CSW-JETS and express an interest in this project and be able to correspond with us about this procurement. Is a Recurrent Procurement Type? : Yes

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fda66505-3987-43de-863a-357c5d326209
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e234905c-10cc-4141-b77c-a6acc50ff279
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312300 - Guidance and counselling services

85312310 - Guidance services

85312320 - Counselling services

Notice Value(s)

Tender Value
£555,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jun 20196 years ago
Submission Deadline
8 Jul 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2020 - 31 Mar 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COVENTRY - SOLIHULL - WARWICKSHIRE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARWICKSHIRE
Postcode
CV34 4RL
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG13 Warwickshire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Warwick
Electoral Ward
Warwick Saltisford
Westminster Constituency
Warwick and Leamington

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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