Award

Multifunctional Devices, Managed Print and Content Services and Records and Information Management

CROWN COMMERCIAL SERVICE

This public procurement record has 2 releases in its history.

Award

15 Mar 2017 at 10:55

Tender

18 Nov 2016 at 20:15

Summary of the contracting process

The procurement process involves the Crown Commercial Service, which is establishing a pan-government collaborative framework agreement for Multifunctional Devices and various managed services, particularly in print and information management. The tender, identified as RM3781, encompasses multiple lots, with an overarching contract value of £700 million, and is aimed at public sector bodies across the UK. The procurement is at the tender stage, with the end date for submissions having been on 5th September 2016. The framework is expected to be in effect for four years, commencing from October 26, 2016, and serving institutions such as central government departments, NHS bodies, and local authorities located throughout England and the wider UK.

This tender presents significant growth opportunities for suppliers capable of delivering managed print and content management services, including those offering document management systems and service maintenance. Businesses that specialise in office technology, consultancy, and print management, especially small and medium enterprises (SMEs), are particularly well-suited to compete for contracts within this framework. The competitive nature of the seven lots allows suppliers to tender for selected areas, enhancing chances for smaller firms to establish a foothold within public procurement.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Multifunctional Devices, Managed Print and Content Services and Records and Information Management

Notice Description

The provision of Managed Print and Content Management Services throughout the United Kingdom tailored to provide managed print strategies and content management solutions involving Automation / Optimisation. The duration of the Lot 3 Framework Agreement is for four (4) years (48 months), with a maximum Call Off Contract period of seven (7) years (84 months). The scope of this Lot 3 Managed Print and Content Management Services is for the provision of a Fully Outsourced solution which enables strategic management of information including printed output which is tailored to the requirements of Contracting Authorities. As part of the overall delivery of a Fully Outsourced Solution the Potential Provider shall provide hardware,software, applications and ongoing management of the solution, as appropriate and consultancy services. Potential Providers shall be able to provide all of the following requirements of Managed Print Services: - Optimal range of equipment; - Security management; - Inventory management; - Online notification system; - Automated work-flow/business optimisation process; - Third parties and multi vendor fleet-management; - Post- order maintenance services. The following Content Management Services shall only be delivered as enhanced Services, in addition to the above, as part of the Fully Outsourced solution. - Document/ information; - Supporting mobile workforce; - Electronic Document and Records Management Systems (EDRMS); - Hybrid mail.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fe7529e2-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b578b936-3dfe-4824-8c35-e6e62cdb29ce
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

48 - Software package and information systems

50 - Repair and maintenance services

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

92 - Recreational, cultural and sporting services


CPV Codes

30100000 - Office machinery, equipment and supplies except computers, printers and furniture

48311100 - Document management system

48613000 - Electronic data management (EDM)

50310000 - Maintenance and repair of office machinery

64216200 - Electronic information services

72212311 - Document management software development services

72212780 - System, storage and content management software development services

72512000 - Document management services

79131000 - Documentation services

79521000 - Photocopying services

79800000 - Printing and related services

79995100 - Archiving services

79999100 - Scanning services

92512000 - Archive services

Notice Value(s)

Tender Value
£125,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
£125,000,000 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
15 Mar 20178 years ago
Submission Deadline
5 Sep 2016Expired
Future Notice Date
Not specified
Award Date
25 Oct 20169 years ago
Contract Period
26 Oct 2016 - 26 Oct 2020 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

PLEASE REFER TO ATTACHED LIST OF SUCCESSFUL SUPPLIER'S

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-fe7529e2-adc9-11e6-9901-0019b9f3037b-2017-03-15T10:55:53Z",
    "date": "2017-03-15T10:55:53Z",
    "ocid": "ocds-b5fd17-fe7529e2-adc9-11e6-9901-0019b9f3037b",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "RM3781/2",
        "title": "Multifunctional Devices, Managed Print and Content Services and Records and Information Management",
        "description": "The provision of Managed Print and Content Management Services throughout the United Kingdom tailored to provide managed print strategies and content management solutions involving Automation / Optimisation. The duration of the Lot 3 Framework Agreement is for four (4) years (48 months), with a maximum Call Off Contract period of seven (7) years (84 months). The scope of this Lot 3 Managed Print and Content Management Services is for the provision of a Fully Outsourced solution which enables strategic management of information including printed output which is tailored to the requirements of Contracting Authorities. As part of the overall delivery of a Fully Outsourced Solution the Potential Provider shall provide hardware,software, applications and ongoing management of the solution, as appropriate and consultancy services. Potential Providers shall be able to provide all of the following requirements of Managed Print Services: - Optimal range of equipment; - Security management; - Inventory management; - Online notification system; - Automated work-flow/business optimisation process; - Third parties and multi vendor fleet-management; - Post- order maintenance services. The following Content Management Services shall only be delivered as enhanced Services, in addition to the above, as part of the Fully Outsourced solution. - Document/ information; - Supporting mobile workforce; - Electronic Document and Records Management Systems (EDRMS); - Hybrid mail.",
        "datePublished": "2016-08-08T10:45:12+01:00",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "30100000",
            "description": "Office machinery, equipment and supplies except computers, printers and furniture"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "48311100",
                "description": "Document management system"
            },
            {
                "scheme": "CPV",
                "id": "48613000",
                "description": "Electronic data management (EDM)"
            },
            {
                "scheme": "CPV",
                "id": "50310000",
                "description": "Maintenance and repair of office machinery"
            },
            {
                "scheme": "CPV",
                "id": "64216200",
                "description": "Electronic information services"
            },
            {
                "scheme": "CPV",
                "id": "72212311",
                "description": "Document management software development services"
            },
            {
                "scheme": "CPV",
                "id": "72212780",
                "description": "System, storage and content management software development services"
            },
            {
                "scheme": "CPV",
                "id": "72512000",
                "description": "Document management services"
            },
            {
                "scheme": "CPV",
                "id": "79131000",
                "description": "Documentation services"
            },
            {
                "scheme": "CPV",
                "id": "79521000",
                "description": "Photocopying services"
            },
            {
                "scheme": "CPV",
                "id": "79800000",
                "description": "Printing and related services"
            },
            {
                "scheme": "CPV",
                "id": "79995100",
                "description": "Archiving services"
            },
            {
                "scheme": "CPV",
                "id": "79999100",
                "description": "Scanning services"
            },
            {
                "scheme": "CPV",
                "id": "92512000",
                "description": "Archive services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 500000000,
            "currency": "GBP"
        },
        "value": {
            "amount": 125000000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2016-09-05T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2016-10-26T00:00:00+01:00",
            "endDate": "2020-10-25T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/c85f76ae-fe7d-49d8-9598-2d4f9bde9283",
                "datePublished": "2016-08-08T10:45:12+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
                "description": "Attachment 5- Pricing Matrix Lot 5 v1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/48948585-367A-4B8C-AFA2-5F0CF2774260",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "3",
                "documentType": "application/pdf",
                "description": "Attachment 4 - Framework Agreement Terms and Conditions V1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/BC24D3B7-1042-4BA4-9667-6919F43E2023",
                "format": "application/pdf"
            },
            {
                "id": "4",
                "documentType": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
                "description": "Attachment 10 - Financial Assessment Template V1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/909A7515-2F09-4D51-8FB8-4BC5095D3A14",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "5",
                "documentType": "application/pdf",
                "description": "Attachment 7 - Declaration of Compliance v1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/84901406-07F8-45A3-A09D-56830D3BD8E4",
                "format": "application/pdf"
            },
            {
                "id": "6",
                "documentType": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
                "description": "Attachment 5- Pricing Matrix Lot 2 v1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/109B0D5A-F1D3-45C1-AF7B-7A978B85BCD6",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "7",
                "documentType": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
                "description": "Attachment 5- Pricing Matrix Lot 4 v1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/98688833-4F67-4D41-A729-86CED5BDEB10",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "8",
                "documentType": "application/pdf",
                "description": "Attachment 8 eSourcing Suite Supplier Guidance Part B - Tendering and FCs v1.12 04.07.2016 (3) (1)",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/5041B75D-0289-4660-BB72-8B4DE2CC62D3",
                "format": "application/pdf"
            },
            {
                "id": "9",
                "documentType": "application/pdf",
                "description": "Attachment 1- ITT- RM3781 ITT V1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/B00D6918-7578-4B94-85F5-185455654835",
                "format": "application/pdf"
            },
            {
                "id": "10",
                "documentType": "application/pdf",
                "description": "Attachment 4a Lot 2- Multifunctional Devices and Print Management Services - V1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/E4009BC3-0131-4E27-89F8-234F26926830",
                "format": "application/pdf"
            },
            {
                "id": "11",
                "documentType": "application/pdf",
                "description": "Attachment 4a Lot 5- Scanning Services - V1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/018292C6-EA01-4832-B51B-236838224FF8",
                "format": "application/pdf"
            },
            {
                "id": "12",
                "documentType": "application/pdf",
                "description": "Attachment 6 - Terms of Participation v1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/C762F018-B989-4055-B056-1BB40196835A",
                "format": "application/pdf"
            },
            {
                "id": "13",
                "documentType": "application/pdf",
                "description": "Attachment 4a Lot 6 -Sensitivity Review - Specification V1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/0E92D7FB-132E-4C2A-A15E-01A00D5317B6",
                "format": "application/pdf"
            },
            {
                "id": "14",
                "documentType": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
                "description": "Attachment 11- Affiliated Bids",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/FFE6E634-222B-49BB-82BA-3D03D0D3ACC6",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "15",
                "documentType": "application/pdf",
                "description": "Attachment 4a Lot 7 - Audit and Consultancy Services - v1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/7FEDFB56-0472-4B65-81FC-2E5A358B2C93",
                "format": "application/pdf"
            },
            {
                "id": "16",
                "documentType": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
                "description": "Attachment 5- Pricing Matrix Lot 3 v1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/811F5B71-F7E8-4D88-98DD-28BAA8A20571",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "17",
                "documentType": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
                "description": "Attachment 9 - Framework Population Template V.1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/A252BD12-38E0-42B3-A305-9F6700555BC4",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "18",
                "documentType": "application/pdf",
                "description": "Attachment 12 Lot 1 - eAuction Rules v1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/B70E9577-3B54-4A3D-9F4D-8FB8BEEC5312",
                "format": "application/pdf"
            },
            {
                "id": "19",
                "documentType": "application/pdf",
                "description": "Attachment 4a Lot 1- Multifunctional Devices (MFDs) and Entry Level Print Management Software V1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/BBB44445-E907-4F64-B8AE-94FCE4265DFC",
                "format": "application/pdf"
            },
            {
                "id": "20",
                "documentType": "application/pdf",
                "description": "Attachment 4b - Call Off Order Form and Call Off terms - V1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/6072BE39-22B6-4D81-B489-EFA491A600F7",
                "format": "application/pdf"
            },
            {
                "id": "21",
                "documentType": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
                "description": "Attachment 5- Pricing Matrix Lot 6 v1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/931F23E0-984B-4002-920A-A6EF77EDCBF3",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "22",
                "documentType": "application/pdf",
                "description": "Attachment 2 Participation Requirements & Selection Questionnaire Guidance V1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/9BBD5A0D-8BB5-4DE2-B3E3-B1C1F8B64705",
                "format": "application/pdf"
            },
            {
                "id": "23",
                "documentType": "application/pdf",
                "description": "Attachment 4c - Lease Agreement V1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/8BC2238F-A5B9-4E59-95C2-BFBF8480FF96",
                "format": "application/pdf"
            },
            {
                "id": "24",
                "documentType": "application/pdf",
                "description": "Attachment 4a Lot 4- Records Information Management Services v1.0.",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/FEEEC45A-3131-42AF-978D-BD806EF0D2B7",
                "format": "application/pdf"
            },
            {
                "id": "25",
                "documentType": "application/pdf",
                "description": "Attachment 3 - Award Questionnaire and Evaluation Guidance V1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/6B7BC062-3D03-48A0-B6F9-B781A4BF209F",
                "format": "application/pdf"
            },
            {
                "id": "26",
                "documentType": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
                "description": "Attachment 5- Pricing Matrix Lot 1 v1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/014C1B9F-C5AC-491A-90CE-B7AC97F708AB",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "27",
                "documentType": "application/pdf",
                "description": "Attachment 4a Lot 3 - Managed Print and Content Management Services V1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/5FB8ACBB-687A-4313-8E54-E7D87A94EEDB",
                "format": "application/pdf"
            },
            {
                "id": "28",
                "documentType": "application/pdf",
                "description": "Attachment 12_Lot 4 - eAuction Rules v1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/7FE464ED-8706-4E66-845C-E5BD2914F5C7",
                "format": "application/pdf"
            },
            {
                "id": "29",
                "documentType": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
                "description": "Attachment 5- Pricing Matrix Lot 7 v1.0",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/5446DBD6-E18E-4BB6-948D-D4E58E221E6F",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds",
            "name": "Crown Commercial Service",
            "identifier": {
                "legalName": "Crown Commercial Service",
                "scheme": "GB-SRS",
                "id": "supplierregistration.cabinetoffice.gov.uk/6sQD8uds"
            },
            "address": {
                "streetAddress": "9th Floor, The Capital, Old Hall Street",
                "locality": "Liverpool",
                "postalCode": "L3 9PP",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "supplier@crowncommercial.gov.uk",
                "telephone": "0345 010 3503"
            },
            "details": {
                "url": "http://www.gov.uk/ccs"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-50102",
            "name": "Please refer to attached list of successful supplier's",
            "identifier": {
                "legalName": "Please refer to attached list of successful supplier's"
            },
            "address": {
                "streetAddress": "As above"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds",
        "name": "Crown Commercial Service"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-fe7529e2-adc9-11e6-9901-0019b9f3037b-1",
            "status": "active",
            "date": "2016-10-26T00:00:00+01:00",
            "datePublished": "2017-03-15T10:55:53Z",
            "value": {
                "amount": 125000000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-50102",
                    "name": "Please refer to attached list of successful supplier's"
                }
            ],
            "contractPeriod": {
                "startDate": "2016-10-27T00:00:00+01:00",
                "endDate": "2020-10-26T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/b578b936-3dfe-4824-8c35-e6e62cdb29ce",
                    "datePublished": "2017-03-15T10:55:53Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "MFD's - RM3781 Lot 3",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/7b5d3b07-b745-4eec-b507-699ca2232c3d",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}