Award

Understanding the experiences of online tax account users with business and personal tax requirements

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

11 Jan 2018 at 11:46

Award Notice
Summary of the contracting process

The procurement process involves H M Revenue & Customs, who are seeking to understand the experiences of online tax account users relating to both business and personal tax requirements. The tender, titled "Understanding the experiences of online tax account users with business and personal tax requirements," falls under the category of research and development services (CPV code: 73000000). The procurement method used is selective, via a call-off from a framework agreement. The tender period concluded on 14 December 2017, with the contract period running from 19 December 2017 to 30 April 2018, and the contract value is set at £26,835. The specified delivery addresses include various locations across the United Kingdom and overseas territories.

This tender presents valuable opportunities for businesses specialising in market research and consultancy services, especially those that can conduct qualitative studies to capture user experiences effectively. Small and medium-sized enterprises (SMEs) are particularly well-suited to compete for such contracts, given their agility in providing personalised service and insights. Companies with expertise in user experience research and an understanding of tax-related issues would be well-positioned to win future opportunities similar to this awarded contract with H M Revenue & Customs.

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Notice Information

Notice Title

Understanding the experiences of online tax account users with business and personal tax requirements

Notice Description

Assignment under the Market Research Framework MR130001. This is a small qualitative piece of research to explore the experience of online tax account users who have both business and personal tax requirements. It will seek to understand the experience and preferences of these customers in accessing and managing their different tax affairs online, whether there are any particular points of confusion or frustration, and how the experience could be improved

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ff958087-fc02-49af-b147-81904a2b9a4a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8a792205-33c7-42df-94ce-8c78b5314d5e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£26,835 Under £100K
Lots Value
Not specified
Awards Value
£26,835 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jan 20188 years ago
Submission Deadline
14 Dec 2017Expired
Future Notice Date
Not specified
Award Date
14 Dec 20178 years ago
Contract Period
19 Dec 2017 - 30 Apr 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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