Notice Information
Notice Title
Facilities Management for the Luton DART
Notice Description
Facilities management and maintenance of the station premises forming part of the Luton DART passenger transit system, including building and platform and vehicle cleaning, customer-facing personnel, ticket enforcement, inspection and maintenance of the system route infrastructure, passenger welfare and supporting LLAL in their passenger growth ambitions.
Lot Information
Lot 1
This procurement relates to facilities management and passenger services for the new 2.1 km Luton DART automated passenger transit system between London Luton Airport Parkway railway station and London Luton Airport Central Terminal. The Luton DART is a key piece of transport infrastructure encouraging the modal shift of passengers to rail as part of the carbon reduction ambitions of LLAL. Services of the Luton DART are expected to be operational in early 2022. We are looking to procure a single facilities management provider of the following services: * customer facing/hospitality (meet, greet and passenger assistance) personnel (with responsibility for ticket enforcement) within the station premises of the Luton DART passenger transit system; * facilities management and maintenance of the station premises forming part of the Luton DART passenger transit system; * civil structures inspection and maintenance for the system route infrastructure of the Luton DART passenger transit system. * leading on passenger welfare including, but not limited to, immediate first aid response, evacuation, emergency services and other delivery partners liaison including temporary or contingency arrangements e.g. bus replacement service is required and provided but DART station and customer service team support delivery; * customer experience generally, particularly with reference to supporting persons of reduced mobility; * support LLAL in the delivery of passenger growth ambitions through delivery of excellent customer service and delivery of transport industry liaison.
Options: The initial term of the agreement will be 6 years with the ability for LLAL to extend for up to 6 further years. The expectation is for the contract to be executed in September 2021. The exact dates will depend on the completion of construction and installation of both the civil works and the Luton DART transport system which are currently being delivered by others.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-029467
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/020934-2021
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive procedure with negotiation
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
72514100 - Facilities management services involving computer operation
79342300 - Customer services
79342320 - Customer-care services
79993000 - Building and facilities management services
90600000 - Cleaning and sanitation services in urban or rural areas, and related services
90900000 - Cleaning and sanitation services
Notice Value(s)
- Tender Value
- £9,000,000 £1M-£10M
- Lots Value
- £9,000,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 25 Aug 20215 years ago
- Submission Deadline
- 24 May 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 25 Aug 20215 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Cancelled
- Lots Status
- Cancelled
- Awards Status
- Unsuccessful
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- London Luton Airport Ltd.
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LUTON
- Postcode
- LU2 0LA
- Postcode Area
- Luton
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH2 Bedfordshire and Hertfordshire
- Small Region (ITL 3)
- TLH21 Luton
- Delivery Location
- TLH21 Luton
-
- Local Authority
- Luton
- Electoral Ward
- Vauxhall
- Westminster Constituency
- Luton South and South Bedfordshire
Further Information
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.