Notice Information

  • Notice Title

    Facilities Management for the Luton DART

  • Notice Description

    Facilities management and maintenance of the station premises forming part of the Luton DART passenger transit system, including building and platform and vehicle cleaning, customer-facing personnel, ticket enforcement, inspection and maintenance of the system route infrastructure, passenger welfare and supporting LLAL in their passenger growth ambitions.

  • Lot Information

    Lot 1

    This procurement relates to facilities management and passenger services for the new 2.1 km Luton DART automated passenger transit system between London Luton Airport Parkway railway station and London Luton Airport Central Terminal. The Luton DART is a key piece of transport infrastructure encouraging the modal shift of passengers to rail as part of the carbon reduction ambitions of LLAL. Services of the Luton DART are expected to be operational in early 2022. We are looking to procure a single facilities management provider of the following services: * customer facing/hospitality (meet, greet and passenger assistance) personnel (with responsibility for ticket enforcement) within the station premises of the Luton DART passenger transit system; * facilities management and maintenance of the station premises forming part of the Luton DART passenger transit system; * civil structures inspection and maintenance for the system route infrastructure of the Luton DART passenger transit system. * leading on passenger welfare including, but not limited to, immediate first aid response, evacuation, emergency services and other delivery partners liaison including temporary or contingency arrangements e.g. bus replacement service is required and provided but DART station and customer service team support delivery; * customer experience generally, particularly with reference to supporting persons of reduced mobility; * support LLAL in the delivery of passenger growth ambitions through delivery of excellent customer service and delivery of transport industry liaison.

    Options: The initial term of the agreement will be 6 years with the ability for LLAL to extend for up to 6 further years. The expectation is for the contract to be executed in September 2021. The exact dates will depend on the completion of construction and installation of both the civil works and the Luton DART transport system which are currently being delivered by others.

Notice Details

  • Notice Details

    Open Contracting ID

    ocds-h6vhtk-029467

    Publication Source

    Find A Tender Service

    Latest Notice

    https://www.find-tender.service.gov.uk/Notice/020934-2021

    Current Stage

    Award

    All Stages

    Tender, Award


    Notice Type

    Tender Notice

    Procurement Type

    Standard

    Procurement Category

    Services

    Procurement Method

    Selective

    Procurement Method Details

    Competitive procedure with negotiation

    Tender Suitability

    Not specified

    Awardee Scale

    Not specified

  • Common Procurement Vocabulary (CPV)

    CPV Divisions

    72 - IT services: consulting, software development, Internet and support

    79 - Business services: law, marketing, consulting, recruitment, printing and security

    90 - Sewage, refuse, cleaning and environmental services


    CPV Codes

    72514100 - Facilities management services involving computer operation

    79342300 - Customer services

    79342320 - Customer-care services

    79993000 - Building and facilities management services

    90600000 - Cleaning and sanitation services in urban or rural areas, and related services

    90900000 - Cleaning and sanitation services

  • Notice Value(s)

    Tender Value

    £9,000,000 £1M-£10M

    Lots Value

    £9,000,000 £1M-£10M

    Awards Value

    Not specified

    Contracts Value

    Not specified

  • Notice Dates

    Publication Date

    25 Aug 20214 years ago

    Submission Deadline

    24 May 2021Expired

    Future Notice Date

    Not specified

    Award Date

    25 Aug 20214 years ago

    Contract Period

    Not specified - Not specified

    Recurrence

    Not specified

  • Notice Status

    Tender Status

    Cancelled

    Lots Status

    Cancelled

    Awards Status

    Unsuccessful

    Contracts Status

    Not Specified

Buyer & Supplier

  • Contracting Authority (Buyer)

    Main Buyer

    LONDON LUTON AIRPORT LTD.

    Contact Name

    Mr Gary Collins

    Contact Email

    gary.collins@luton.gov.uk

    Contact Phone

    +44 7511900035

    Buyer Location

    Locality

    LUTON

    Postcode

    LU2 0LA

    Post Town

    Luton

    Country

    England


    Major Region (ITL 1)

    TLH East (England)

    Basic Region (ITL 2)

    TLH2 Bedfordshire and Hertfordshire

    Small Region (ITL 3)

    TLH21 Luton

    Delivery Location

    TLH21 Luton


    Local Authority

    Luton

    Electoral Ward

    Vauxhall

    Westminster Constituency

    Luton South and South Bedfordshire


Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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