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Call Handling Services

NORTHERN GAS NETWORKS LIMITED

This public procurement record has 2 releases in its history.

Award

04 May 2021 at 16:22

Award Notice
Award

14 Apr 2021 at 10:41

Award Notice
Summary of the contracting process

The public procurement process concerns the provision of Call Handling Services, issued by Northern Gas Networks Limited in the UK. This procurement falls under the services industry, specifically classified as telephone-answering services (CPV code 79510000). The procurement method was limited, allowing for an award without prior publication due to the nature of the services being a continuation of existing provision. The tender was completed on 14th April 2021, with contracts amounting to £5,016,561.95 signed to Cadent Gas Limited. The services have implications for numerous UK regions, including but not limited to UKC1, UKC2, and UKE12, all under a coordinated national emergency management framework.

This tender presents a significant opportunity for growth, particularly for businesses that specialise in emergency call handling, telecommunication services, or related operational support. Given the stringent safety and regulatory obligations stipulated by Ofgem and Health, Safety and Environment (HS&E), companies with proven experience in public safety communications and collaborative service delivery will be well-placed to compete. Businesses that can offer reliable, round-the-clock services and demonstrate compliance with regulatory standards will be in a strong position to engage in similar contracts in the future.

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Notice Information

Notice Title

Call Handling Services

Notice Description

The scope encompasses the provision of the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.The services provided under this agreement are as follows: - Gas Emergency Calls received from the National Gas Emergency Number - Non Emergency Calls- Incident Management Calls All calls are managed by the national emergency number on a 24/7/365 basis.

Lot Information

Lot 1

Cadent Gas shall provide the call receipting and classification services underpinning the National Gas Emergency Call Handling Service. The services provided under this agreement are as follows: - Gas Emergency Calls received from the National Gas Emergency Number - Non Emergency Calls- Incident Management Calls All calls are managed by the national emergency number on a 24/7/365 basis. By contracting with Cadent Gas for these services, alongside the other GDNs doing the same, NGN are satisfying regulatory and safety obligations set by Ofgem and HS&E. The regulator's expectation is that all GDNs will work together to ensure that these services fulfil a national coordinated approach that does not compromise public safety.

Procurement Information

Cadent Gas shall provide the call receipting and classification services underpinning the National Gas Emergency Call Handling Service. The current contract with Cadent Gas expires on the 30th of April 2021 and the collective GDN decision is to renew it until 2026. By contracting with Cadent Gas for these services, alongside the other GDNs doing the same, NGN are satisfying regulatory and safety obligations set by Ofgem and HS&E. The regulator's expectation is that all GDNs will work together to ensure that these services fulfill a national coordinated approach that does not compromise public safety.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02a5e4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/009598-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£5,016,561 £1M-£10M

Notice Dates

Publication Date
4 May 20215 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Apr 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHERN GAS NETWORKS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS15 8TU
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC1 Tees Valley and Durham, TLC2 Northumberland, and Tyne and Wear, TLD1 Cumbria, TLE12 East Riding of Yorkshire, TLE2 North Yorkshire, TLE4 West Yorkshire
Local Authority
Leeds
Electoral Ward
Garforth & Swillington
Westminster Constituency
Leeds East

Supplier Information

Number of Suppliers
1
Supplier Name

Cadent Gas Limited

Further Information

Open Contracting Data Standard (OCDS)

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