Notice Information
Notice Title
GWR Customer Experience Training (GEMS2)
Notice Description
The design, delivery and evaluation of a Customer Experience development programme
Lot Information
Lot 1
This Expression of Interest (EOI) is designed to identify any Suppliers that are interested in tendering for the provision of Provision of design, delivery and evaluation of Great Experience Makers 2 (GEMs 2) at Great Western Railway (GWR). GWR wish to source a single supplier to; The design, delivery and evaluation of a Customer Experience development programme, which will build on the success to date of Great Experience Makers and further enhance colleagues' capabilities relating to best practice customer experience from within and outside the travel industry. The programme will need to create excitement and engagement rather than a sense of "more of the same".
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02d1ef
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/009715-2022
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Negotiated procedure with prior call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
80 - Education and training services
-
- CPV Codes
80000000 - Education and training services
80511000 - Staff training services
Notice Value(s)
- Tender Value
- £410,000 £100K-£500K
- Lots Value
- £410,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 12 Apr 20223 years ago
- Submission Deadline
- 5 Sep 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 10 Feb 20224 years ago
- Contract Period
- 1 Jan 2022 - 31 Mar 2023 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- FIRST GREATER WESTERN LIMITED
- Contact Name
- Rosalind Carter
- Contact Email
- rosalind.carter@gwr.com
- Contact Phone
- +44 7970308429
Buyer Location
- Locality
- SWINDON
- Postcode
- SN1 1HL
- Post Town
- Swindon
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK7 Gloucestershire and Wiltshire
- Small Region (ITL 3)
- TLK71 Swindon
- Delivery Location
- TLK South West (England)
-
- Local Authority
- Swindon
- Electoral Ward
- Central
- Westminster Constituency
- Swindon South
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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