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CCP002 - Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme

Derbyshire County Council

This public procurement record has 1 release in its history.

Award

08 Sep 2021 at 18:01

Award Notice
Summary of the contracting process

Derbyshire County Council is seeking proposals for the "CCP002 – Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme", specifically in the industry category of software packages and information systems. The procurement process is currently at the Award stage, having concluded on 11 March 2021, with a total contract value of £1,909,030. The main components encompass a CRM system, a complaints management system, and a corporate room and events booking system, with delivery required within the UKF1 region. The procurement method employed is selective, and a competitive dialogue process was utilised to ensure robust supplier engagement.

This tender presents significant opportunities for businesses involved in ICT solutions, particularly those specialising in software development and information systems management. Firms that can provide integrated systems capable of improving administrative efficiencies and user experiences will find this contract especially relevant. Given the emphasis on quality and supplier information security in the award criteria, businesses that prioritise innovation and data protection are well-positioned to compete successfully in this market. Additionally, SMEs with experience in local government contracts may excel in submitting competitive proposals.

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Notice Information

Notice Title

CCP002 - Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme

Notice Description

Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council; Lot 2 - Complaints, Compliments and Comments system which can provide a "single source of truth" for complaints; Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council's payment system. The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems. Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.

Lot Information

Lot 1 - Customer Relationship Management (CRM) system

Lot 1 - Customer Relationship Management (CRM) system

Lot 2 - Complaints, Compliments and Comments system

Lot 2 - Complaints, Compliments and Comments system

Lot 3 - Corporate Room and Events Booking system

Lot 3 - Corporate Room and Events Booking system

Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.

Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02deab
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/022332-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Competitive dialogue
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,909,030 £1M-£10M

Notice Dates

Publication Date
8 Sep 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
11 Mar 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Derbyshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MATLOCK
Postcode
DE4 3FW
Postcode Area
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF13 South and West Derbyshire
Delivery Location
TLF1 Derbyshire and Nottinghamshire
Local Authority
Derbyshire Dales
Electoral Ward
Matlock West
Westminster Constituency
Derbyshire Dales

Supplier Information

Number of Suppliers
1
Supplier Name

Granicus Firmstep Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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