Notice Information
Notice Title
CCP002 - Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme
Notice Description
Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council; Lot 2 - Complaints, Compliments and Comments system which can provide a "single source of truth" for complaints; Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council's payment system. The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems. Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.
Lot Information
Lot 1 - Customer Relationship Management (CRM) system
Lot 1 - Customer Relationship Management (CRM) system
Lot 2 - Complaints, Compliments and Comments systemLot 2 - Complaints, Compliments and Comments system
Lot 3 - Corporate Room and Events Booking systemLot 3 - Corporate Room and Events Booking system
Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02deab
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/022332-2021
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Selective
- Procurement Method Details
- Competitive dialogue
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £1,909,030 £1M-£10M
Notice Dates
- Publication Date
- 8 Sep 20214 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 11 Mar 20214 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DERBYSHIRE COUNTY COUNCIL
- Contact Name
- Miss Carolyne Knott
- Contact Email
- carolyne.knott@derbyshire.gov.uk
- Contact Phone
- +44 1629536874
Buyer Location
- Locality
- MATLOCK
- Postcode
- DE4 3FW
- Post Town
- Derby
- Country
- England
-
- Major Region (ITL 1)
- TLF East Midlands (England)
- Basic Region (ITL 2)
- TLF1 Derbyshire and Nottinghamshire
- Small Region (ITL 3)
- TLF13 South and West Derbyshire
- Delivery Location
- TLF1 Derbyshire and Nottinghamshire
-
- Local Authority
- Derbyshire Dales
- Electoral Ward
- Matlock West
- Westminster Constituency
- Derbyshire Dales
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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