Notice Information
Notice Title
Health and Wellbeing Staff Support Text Service
Notice Description
The COVID-19 pandemic has highlighted the need of establishing a suitable health and wellbeing offer for all our staff. As a result, we have operated a national staff support text service since June 2020, to support our NHS staff who are under enormous pressure every day.
Lot Information
Lot 1
The COVID-19 pandemic has highlighted the need of establishing a suitable health and wellbeing offer for all our staff. As a result, we have operated a national staff support text service since June 2020, to support our NHS staff who are under enormous pressure every day.
Common themes that have emerged from the text service in the past six months, that we want to continue supporting our staff with include -
* Job stress
* Traumatic events
* Caring responsibilities
* Lack of support network
* Relationship breakdowns
* Health concerns
Most common issues include:
* Anxiety/stress
* Depression/sadness
* Suicide
* Relationships
* Self-harm
* Isolation/loneliness
The requirement is for a staff support text service, to continue to provide a psychological support offer for all NHS staff.
The service is provided for all health and care workers across the country. Currently over 3600 NHS staff have contacted the helpline since June 2020. On average the text service receives between 170-200 conversations a month from NHS staff.
The text service will offer NHS staff the opportunity to converse with trained crisis volunteers.
The requirement will be to run a 7-day service, 24 hours a day, that can operate nationally, and is able to cater to all groups and demographics.
This will need to be set up and delivered at a relatively fast pace, to enable a continuation in service for our workforce. There is a clinical risk attached to the necessity to keep the service continuous for our users, and therefore a gap in service will not be acceptable (a short period of transition between an old supplier and a new one can be agreed however). The existing contract is scheduled to end on the 5th August 2022.
Additionally, the supplier should be able to provide anonymized and vital data, to the commissioning organisation, to provide further understanding of emerging concerns and issues related to the health and wellbeing of our workforce. The content, structure and delivery of the reports should be open to change depending on the requirements of the commissioning organisation.
This will also conclude in an evaluation piece that will need to be carried out at intervals throughout the year. This will involve working with our evaluation lead to explore and deliver report/s through qualitative evaluation methods, such as interviews with users, to gain an in-depth understanding of service usage by staff.
Supplier Expressions of Interest
Interested suppliers should register on the NHS England & Improvement e-procurement system here: https://health-family.force.com/login
* Once logged in click 'Find Opportunities' and search for 'Health and Wellbeing Staff Support Text Service'
* Click 'Register Interest'
* Once you have registered your interest you will be able to view the Requirements and submit a response to the question within the portal (See document once registered for more details)
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-032199
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/006911-2022
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
85 - Health and social work services
-
- CPV Codes
85312300 - Guidance and counselling services
85312320 - Counselling services
Notice Value(s)
- Tender Value
- £270,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 14 Mar 20223 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 2 May 2022Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS ENGLAND
- Contact Name
- Russell Greeenwood
- Contact Email
- russell.greenwood@nhs.net
- Contact Phone
- Not specified
Buyer Location
- Locality
- LEEDS
- Postcode
- LS2 7UE
- Post Town
- Leeds
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE42 Leeds
- Delivery Location
- Not specified
-
- Local Authority
- Leeds
- Electoral Ward
- Little London & Woodhouse
- Westminster Constituency
- Leeds Central and Headingley
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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