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Home Office Customer Journey Support

Home Office

This public procurement record has 1 release in its history.

Planning

15 Mar 2022 at 22:45

Planning Notice
Summary of the contracting process

The Home Office is planning a tender for its "Customer Journey Support" services, aimed at enhancing customer contact management through innovative technologies such as robotic automation and assistive technologies. This procurement, classified under the call centre services industry, is currently in the planning stage. A virtual supplier engagement event is scheduled for 14:30 on 23 March 2022, with interested companies required to register by emailing fbiscommercial@homeoffice.gov.uk before 21 March 2022. The Home Office, located in London, will be the buyer in this process.

This tender presents significant opportunities for businesses specialising in customer service technology and automation solutions. Companies offering services like virtual assistants, web chat, and customer relationship management software will find this procurement particularly relevant. As the Home Office seeks market insights and expertise in customer journey support for a diverse global audience, suppliers capable of delivering innovative and efficient solutions stand to benefit from potential future contracts.

How relevant is this notice?

Notice Information

Notice Title

Home Office Customer Journey Support

Notice Description

Market engagement for future services: customer contact transformation to include robotic automation, assistive technologies, and customer account management.

Lot Information

Lot 1

The Home Office is the lead Government Department for immigration and passports, and is responsible for securing the UK border, controlling immigration and issuing passports and visas. The Home Office seeks market knowledge from suppliers in relation to customer contact management and overall customer journey support for the global customer base. For example, technologies supporting these services: Virtual assistant Web chat Voice bot Customer account/relationship management Additional information: Scope is indicative at this stage and is subject to change in any subsequent contract notice(s).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-032243
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/007081-2022
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

32332200 - Telephone-answering machines

32550000 - Telephone equipment

48445000 - Customer Relation Management software package

48920000 - Office automation software package

48921000 - Automation system

72212445 - Customer Relation Management software development services

72513000 - Office automation services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Mar 20224 years ago
Submission Deadline
Not specified
Future Notice Date
30 Sep 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Home Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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