Award

Updating our understanding of Customers Who Need Extra Help and Voluntary and Community Sector Organisations

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

29 Mar 2022 at 14:42

Summary of the contracting process

The public procurement process involves H M Revenue & Customs (HMRC) seeking a supplier to conduct research aimed at understanding customers needing extra help and their interactions with voluntary organisations. This tender, titled "Updating our understanding of Customers Who Need Extra Help and Voluntary and Community Sector Organisations," falls under the industry category of research and development services. The procurement method used was a limited award procedure without prior publication. The contract, with a value of £50,000, was signed on 14 March 2022, and the procurement stage is complete, although the specific date of completion is not noted.

This opportunity presents a significant chance for businesses specialising in research and consultancy services, particularly those experienced in understanding customer needs within the public sector. Small and medium-sized enterprises (SMEs) are well-suited to compete, especially those familiar with working collaboratively with governmental bodies and community organisations. With the contract's optional six-month extension, interested firms could secure longer engagement, supporting their growth while contributing valuable insights to HMRC's understanding of customer support mechanisms.

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Notice Title

Updating our understanding of Customers Who Need Extra Help and Voluntary and Community Sector Organisations

Notice Description

HM Revenue Customs (HMRC) requires a supplier from the Research Marketplace agreement (RM6126) to undertake research aimed at updating our understanding of Customers Who Need Extra Help (CWNEH) and how they access support through Voluntary and Community Sector Organisations and HMRC Extra Support Services.

Lot Information

Lot 1

HM Revenue Customs (HMRC) requires a supplier from the Research Marketplace agreement (RM6126) to undertake research aimed at updating our understanding of Customers Who Need Extra Help (CWNEH) and how they access support through Voluntary and Community Sector Organisations and HMRC Extra Support Services.

Options: The contract has an optional extension period of 6 months

Procurement Information

All procedures followed as per the CCS Research Market Place Dynamic Purchasing System.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-032793
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/008441-2022
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£50,000 Under £100K

Notice Dates

Publication Date
29 Mar 20223 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Mar 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Not specified
Contact Email
jonathon.carterhume@hmrc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
SALFORD
Postcode
N/A
Post Town
Not specified
Country
Not specified

Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified

Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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