Award, Contract

Service Desk (SD) and End User Compute (EUC) Services

FINANCIAL CONDUCT AUTHORITY

  • Contract Timeline

    Publication Date

    16th July 2024 09:59:48 AM

  • Contract Summary

    Provision of a Service Desk, delivering all major ITIL functions and a managed End User Compute Service for five (5) years and two (2) one-year extensions (5+1+1). The award value is an indicative total contract value that takes into account the potential value of extensions, should the authority wish to invoke them.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-035a3f

    Publication Source

    Find a Tender Service

    Procurement Stage

    Award, Contract

    Procurement Method

    Selective

    Procurement Method Details

    Restricted Procedure

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    72510000

    CPV Division(s)

    72 - IT services: consulting, software development, Internet and support

  • Awarding Authority

    FINANCIAL CONDUCT AUTHORITY

    Buyer Name

    FCA Procurement

    Buyer Email

    fcaprocurement@fca.org.uk

    Buyer Phone

    +44 8001116768

    Buyer Address

    12 Endeavour Square

    London

    E20 1JN

    United Kingdom

  • Awarded Supplier(s)

    Supplier Name(s)

    ENTSERV UK LTD PART OF DXC TECHNOLOGY


Tender

CON-21-101 Service Desk (SD) and End User Compute (EUC) Services

FINANCIAL CONDUCT AUTHORITY

  • Contract Timeline

    Publication Date

    10th March 2023 19:05:06 PM

    Tender Deadline

    12th April 2023 11:00:00 AM   Expired

  • Contract Summary

    The Financial Conduct Authority are looking for a Strategic Partner to support its vision to provide a high quality and efficient UK based Service Desk and End User Compute services contract for the next five (5) years with the option for two (2) separate one (1) year extensions (5+1+1). The solution will support ~6300 end users across FCA and PSR offices. The end user device estate currently consists of ~5600 laptops and ~2300 mobile/tablet devices and is subject to change during the contract term.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-035a3f

    Publication Source

    Find a Tender Service

    Procurement Stage

    Tender

    Procurement Method

    Selective

    Procurement Method Details

    Restricted Procedure

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    72510000

    CPV Division(s)

    72 - IT services: consulting, software development, Internet and support

  • Awarding Authority

    FINANCIAL CONDUCT AUTHORITY

    Buyer Name

    Buyer Email

    fcaprocurement@fca.org.uk

    Buyer Phone

    Buyer Address

    12 Endeavour Square

    London

    E20 1JN

    United Kingdom


TenderUpdate

FCA Service Desk and End User Compute (EUC) Services

FINANCIAL CONDUCT AUTHORITY

  • Contract Timeline

    Publication Date

    21st December 2022 19:05:15 PM

  • Contract Summary

    The Financial Conduct Authority is undergoing a digital transformation journey to implement a more focused, responsive and customer centric SD (Service Desk) and EUC solution, with the aim to transform and migrate services to the cloud where possible. With the ongoing transformation, the Financial Conduct Authority are looking for a Strategic Partner to support its vision and provide a high quality and efficient SD and EUC services for the next five (5) years with the option for two (2) separate one (1) year extensions (5+1+1). The solution will support ~4500 end users across 1 site in the UK. The end user device estate currently consists of ~5600 laptops, 100 desktops, and ~460 mobile/tablet devices and this is subject to change during the contract term. The Financial Conduct Authority intends to hold a virtual supplier information event in September for this opportunity. Further information about the event can be found in section II.2.14 of this PIN (Prior Information Notice). To re

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-035a3f

    Publication Source

    Find a Tender Service

    Procurement Stage

    TenderUpdate

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    72510000

    CPV Division(s)

    72 - IT services: consulting, software development, Internet and support

  • Awarding Authority

    FINANCIAL CONDUCT AUTHORITY

    Buyer Name

    Abdul Qyyum Choudhury

    Buyer Email

    fcaprocurement@fca.org.uk

    Buyer Phone

    +44 3005000597

    Buyer Address

    12 Endeavour Square

    London

    E20 1JN

    United Kingdom


Planning

FCA Service Desk and End User Compute (EUC) Services

FINANCIAL CONDUCT AUTHORITY

  • Contract Timeline

    Publication Date

    9th August 2022 13:05:05 PM

  • Contract Summary

    The Financial Conduct Authority is undergoing a digital transformation journey to implement a more focused, responsive and customer centric SD (Service Desk) and EUC solution, with the aim to transform and migrate services to the cloud where possible. With the ongoing transformation, the Financial Conduct Authority are looking for a Strategic Partner to support its vision and provide a high quality and efficient SD and EUC services for the next five (5) years with the option for two (2) separate one (1) year extensions (5+1+1). The solution will support ~4500 end users across 1 site in the UK. The end user device estate currently consists of ~5600 laptops, 100 desktops, and ~460 mobile/tablet devices and this is subject to change during the contract term. The Financial Conduct Authority intends to hold a virtual supplier information event in September for this opportunity. Further information about the event can be found in section II.2.14 of this PIN (Prior Information Notice). To register your interest and monitor this opportunity please contact fcaprocurement@fca.org.uk stating your name and organisation name would like to attend with email addresses to send supplier information event invite.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-035a3f

    Publication Source

    Find a Tender Service

    Procurement Stage

    Planning

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    72510000

    CPV Division(s)

    72 - IT services: consulting, software development, Internet and support

  • Awarding Authority

    FINANCIAL CONDUCT AUTHORITY

    Buyer Name

    Abdul Qyyum Choudhury

    Buyer Email

    fcaprocurement@fca.org.uk

    Buyer Phone

    +44 3005000597

    Buyer Address

    12 Endeavour Square

    London

    E20 1JN

    United Kingdom