Award

National Pathways Light & 111 Resilience Capacity Model

NHS ENGLAND

This public procurement record has 2 releases in its history.

Award

12 Jun 2023 at 12:46

Tender

24 Oct 2022 at 15:12

Summary of the contracting process

NHS England recently completed a procurement process for the National Pathways Light & 111 Resilience Capacity Model within the Health and social work services category. The contract, split into two lots, aimed to provide surge capacity management and resilience support for core NHS111 services. The procurement method used was an open procedure under the Light Touch Regime, with a total contract value of £23,800,000. The award was given to Integrated Care 24 and Vocare Limited.

This tender offers opportunities for suppliers in the health and social work services sector to deliver national queue management solutions for NHS111 services. The tender was conducted by NHS England and was in the award stage as of the completion date on 12th June 2023. Businesses specialising in service delivery and capacity support in healthcare settings would be well-suited to compete for similar future contracts. The procurement process aimed to address critical time pressures on NHS services and create resilient pathways for patient care.

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Notice Title

National Pathways Light & 111 Resilience Capacity Model

Notice Description

Procure a National Pathways Light Model from from CQC/pathways registered suppliers that delivers a national queue with service advisors using Pathways Light modules with capacity support included for 111 on a national basis.<br/><br/>To meet this challenge and alleviate key times of pressures on the core NHS111 service, the contract for two proposed services are across 2 areas which were split into Lots within the ITT:<br/>Lot A: Scalable surge capacity management of those cases that can be taken by a Service Advisor (SA) using current and future Pathways Light modules.<br/>Lot B: National Resilience Capacity (core NHS111 model delivered via Health Advisors and Clinicians)

Lot Information

Lot 1

Procure a National Pathways Light Model from from CQC/pathways registered suppliers that delivers a national queue with service advisors using Pathways Light modules with capacity support included for 111 on a national basis.

To meet this challenge and alleviate key times of pressures on the core NHS111 service, the contract for two proposed services are across 2 areas which were split into Lots within the ITT:
Lot A: Scalable surge capacity management of those cases that can be taken by a Service Advisor (SA) using current and future Pathways Light modules.
Lot B: National Resilience Capacity (core NHS111 model delivered via Health Advisors and Clinicians)

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-037bb6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/016568-2023
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£25,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£23,800,000 £10M-£100M

Notice Dates

Publication Date
12 Jun 20232 years ago
Submission Deadline
15 Nov 2022Expired
Future Notice Date
Not specified
Award Date
1 Mar 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
NHSE Commercial Team
Contact Email
england.commercial@nhs.net, england.commercialqueries@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS2 7UE
Post Town
Leeds
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber

Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
2
Supplier Names

INTEGRATED CARE 24

VOCARE

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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