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DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System

DfE - The Consumer Council

This public procurement record has 2 releases in its history.

Award

26 Jan 2023 at 11:23

Award Notice
Tender

22 Nov 2022 at 16:14

Tender Notice
Summary of the contracting process

The Department for Education's Consumer Council has completed a procurement process for the provision, implementation, configuration, and support of a Customer Relationship Management System. The contract was awarded to ENDEAVOUR INFORMATION SOLUTIONS. The procurement falls under the IT services category and was conducted as an open procedure. The contract value amounts to £156,482.40 GBP and was signed on 26th January 2023. The Consumer Council aims to implement a robust complaints management system to efficiently handle user information, seeking a contractor to deliver, support, and maintain the system.

This procurement opportunity opens doors for businesses providing IT services, software development and consultancy, custom software development, and system support. Companies specialising in data services, database services, and software-related services are also encouraged to participate. The contract offers potential for business growth over a period of 3 years, with options for extension, enabling organisations to provide ongoing maintenance and support to enhance the Consumer Council's operations.

How relevant is this notice?

Notice Information

Notice Title

DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System

Notice Description

The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required.

Lot Information

Lot 1

The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required.

Options: After the initial contract period of 3 years, there will be options to extend the contract for further 2 years consisting of two periods of 1 year each. 3yr initial, + 1yr optional + 1yr optional

Renewal: The contract is anticipated to be renewed on expiry of the final contract period and prior to August 2028.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-038767
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/002388-2023
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72200000 - Software programming and consultancy services

72230000 - Custom software development services

72232000 - Development of transaction processing and custom software

72250000 - System and support services

72253000 - Helpdesk and support services

72260000 - Software-related services

72300000 - Data services

72310000 - Data-processing services

72311100 - Data conversion services

72312100 - Data preparation services

72313000 - Data capture services

72314000 - Data collection and collation services

72316000 - Data analysis services

72317000 - Data storage services

72320000 - Database services

Notice Value(s)

Tender Value
£134,400 £100K-£500K
Lots Value
£134,400 £100K-£500K
Awards Value
Not specified
Contracts Value
£156,482 £100K-£500K

Notice Dates

Publication Date
26 Jan 20233 years ago
Submission Deadline
22 Dec 2022Expired
Future Notice Date
Not specified
Award Date
26 Jan 20233 years ago
Contract Period
Not specified - Not specified
Recurrence
Estimated timing for further notices to be published: 3 months prior to expiry of this contract anticipated to be November 2028.

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DfE - The Consumer Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
BT2 8EN
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
TLN0 Northern Ireland
Local Authority
Belfast
Electoral Ward
Central
Westminster Constituency
Belfast South and Mid Down

Supplier Information

Number of Suppliers
1
Supplier Name

ENDEAVOUR INFORMATION SOLUTIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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