Notice Information
Notice Title
GLA 82114 Appeal Services to Road User Charging
Notice Description
Requirement for a Service Provider to provide Appeal Services for Road User Charging Schemes within Greater London; provision of the IT systems, back office functions, administration support and customer facing services as well as a hearing centre. GLA's operational objective is to provide an accessible and efficient Appeals Service that provides an independent adjudication service for customers who wish to challenge the issue of a PCN by TfL ensuring a fair and impartial hearing for all parties.
Lot Information
Lot 1
This procurement process commenced with a compliance check prior to the undertaking of any technical or commercial submission evaluation. Economic operators must have passed this compliance check to further progress in the tender evaluation process. The contract was awarded to the economic operator who submitted the Most Economically Advantageous Tender (MEAT) based on the evaluation criteria and weightings as set out in the ITT tender pack. The successful economic operator will be providing Appeals Services for Road User Charging Schemes within Greater London. The duration stated in II.2.11 comprises a core term of five (5) years with an option to extend up to a further two (2) years at the Contracting Authority's sole discretion.
Options: Five (5) years initial term, with optional extension of up to additional two (2) years, at the sole discretion of the contracting authority. The total duration of contract, inclusive of the potential extension provisions, is seven (7) years.
Renewal: Option to extend by up to further 24 months
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-038adc
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/015222-2025
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
75 - Administration, defence and social security services
-
- CPV Codes
75100000 - Administration services
75110000 - General public services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £9,200,422 £1M-£10M
Notice Dates
- Publication Date
- 15 Apr 202510 months ago
- Submission Deadline
- 9 Feb 2023Expired
- Future Notice Date
- 13 Dec 2022Expired
- Award Date
- 5 Dec 20232 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- A new procurement is estimated to be run in late 2027 or, should the contract extension options are exercised, in late 2029
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- GREATER LONDON AUTHORITY
- Contact Name
- Ilva Cunka
- Contact Email
- ilvacunka@tfl.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- E16 1ZE
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI41 Hackney and Newham
- Delivery Location
- TLI London, TLJ South East (England)
-
- Local Authority
- Newham
- Electoral Ward
- Royal Victoria
- Westminster Constituency
- West Ham and Beckton
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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