Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

GLA 82114 Appeal Services to Road User Charging

Greater London Authority

This public procurement record has 3 releases in its history.

Award

15 Apr 2025 at 12:39

Award Notice
Tender

23 Dec 2022 at 13:43

Tender Notice
Planning

06 Dec 2022 at 06:11

Planning Notice
Summary of the contracting process

The Greater London Authority (GLA) has completed the procurement process titled "GLA 82114 Appeal Services to Road User Charging," classified under CPV code 75110000 for General Public Services. This contract, managed by Transport for London on behalf of the GLA, involves the provision of IT systems, back office functions, administration support, customer facing services, and a hearing centre for road user charging schemes within Greater London. The procurement method used was an open procedure. The contract was awarded on 5th December 2023, and the contract commencement date was 10th December 2023. The initial core term of the contract is five years, with an option to extend up to a further two years at the discretion of the contracting authority, totalling a potential duration of seven years.

This tender presents significant opportunities for businesses that specialise in public administration services, particularly those with expertise in IT systems and customer support functions. It provides a substantial platform for business growth, especially for those capable of delivering a comprehensive and accessible adjudication service. The sectors best suited to compete are large businesses with a history of handling extensive public service contracts, as demonstrated by the award to London Councils Ltd, a large-scale supplier. The contract's long duration, along with the potential for an extension, ensures a stable and continuous business relationship, making it an attractive option for well-established firms in the relevant industry.

How relevant is this notice?

Notice Information

Notice Title

GLA 82114 Appeal Services to Road User Charging

Notice Description

Requirement for a Service Provider to provide Appeal Services for Road User Charging Schemes within Greater London; provision of the IT systems, back office functions, administration support and customer facing services as well as a hearing centre. GLA's operational objective is to provide an accessible and efficient Appeals Service that provides an independent adjudication service for customers who wish to challenge the issue of a PCN by TfL ensuring a fair and impartial hearing for all parties.

Lot Information

Lot 1

This procurement process commenced with a compliance check prior to the undertaking of any technical or commercial submission evaluation. Economic operators must have passed this compliance check to further progress in the tender evaluation process. The contract was awarded to the economic operator who submitted the Most Economically Advantageous Tender (MEAT) based on the evaluation criteria and weightings as set out in the ITT tender pack. The successful economic operator will be providing Appeals Services for Road User Charging Schemes within Greater London. The duration stated in II.2.11 comprises a core term of five (5) years with an option to extend up to a further two (2) years at the Contracting Authority's sole discretion.

Options: Five (5) years initial term, with optional extension of up to additional two (2) years, at the sole discretion of the contracting authority. The total duration of contract, inclusive of the potential extension provisions, is seven (7) years.

Renewal: Option to extend by up to further 24 months

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-038adc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/015222-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75100000 - Administration services

75110000 - General public services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£9,200,422 £1M-£10M

Notice Dates

Publication Date
15 Apr 20251 years ago
Submission Deadline
9 Feb 2023Expired
Future Notice Date
13 Dec 2022Expired
Award Date
5 Dec 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
A new procurement is estimated to be run in late 2027 or, should the contract extension options are exercised, in late 2029

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Greater London Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E16 1ZE
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Royal Victoria
Westminster Constituency
West Ham and Beckton

Supplier Information

Number of Suppliers
1
Supplier Name

London Councils Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...