Notice Information
Notice Title
ASC 2021 021 The Provision of an Independent Health Complaints Advocacy service
Notice Description
The Independent Health Complaints Advocacy service (IHCA) provides practical support and direction to residents in Brent who wish to complain or express grievances related to any aspect of care or treatment they received from any NHS funded service and to assist them in finding a resolution. The contract value will be PS60,000 per annum. The contract will be for a period of two years with the option of two single-year extensions (2+1+1). The contract is anticipated to commence on 01/04/2023.
Lot Information
Lot 1
The Independent Health Complaints Advocacy service (IHCA) provides practical support and direction to residents in Brent who wish to complain or express grievances related to any aspect of care or treatment they received from any NHS funded service and to assist them in finding a resolution. The service will also support client's complaints concerning health and social care services (and not one service in particular). The service will support the client through the appropriate complaints processes of the service they accessed. It is projected that the service may annually work with between 280 - 300 active referrals. It is estimated that this may equate to between 1140 advocacy hours per year of the Contract. 3.1 The IHCA service required will be threefold: * Support residents to find solutions to the grievance they have about services delivered by any NHS or Social Care funded service * Work in partnership with local and regional Health and Social Care Professional to highlight trends in services received by residents * Provide insight to the Council of health and social care needs within the borough
Renewal: Option to extend up to two single-year extensions (1+1).
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-039885
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/001546-2023
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
85 - Health and social work services
-
- CPV Codes
85000000 - Health and social work services
Notice Value(s)
- Tender Value
- £240,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 18 Jan 20233 years ago
- Submission Deadline
- 20 Feb 2023Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 31 Mar 2023 - 31 Mar 2025 2-3 years
- Recurrence
- The opportunity will re-procured after 4 years.
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF BRENT
- Contact Name
- Mr Bhavin Mistry
- Contact Email
- bhavin.mistry@brent.gov.uk
- Contact Phone
- +44 2089373615
Buyer Location
- Locality
- WEMBLEY
- Postcode
- HA9 0FJ
- Post Town
- Harrow
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI7 Outer London - West and North West
- Small Region (ITL 3)
- TLI72 Brent
- Delivery Location
- TLI72 Brent
-
- Local Authority
- Brent
- Electoral Ward
- Wembley Park
- Westminster Constituency
- Brent West
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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