Planning

PRJ1258 Diabetes Book and Learn - Call Centre

NHS SOUTH EAST LONDON ICB

This public procurement record has 1 release in its history.

Planning

07 Mar 2023 at 10:11

Planning Notice
Summary of the contracting process

The South East London Integrated Care Board (SELICB), in collaboration with the South West London Integrated Care Board (SWLICB), is planning a tender process for a call centre service to support people with diabetes. The call centre provider will work with digital platform and DSE providers to offer innovative and proactive services to south London residents with diabetes. The procurement seeks a partner who can mobilise in spring/summer 2023, with a 'go live' date of 1st November 2023. Interested parties can register via the Procurement and Contracting Hub's portal to access the Market Engagement Questionnaire and participate in a virtual Market Engagement Event scheduled for 21st March 2023.

This upcoming tender for a call centre service by SELICB and SWLICB presents an opportunity for businesses experienced in health and social work services to collaborate with public sector bodies in London. The procurement process requires innovative solutions and collaborative approaches to deliver a dynamic service for people with diabetes. Businesses capable of offering digital solutions and proactive support services are well-suited to compete in this tender. Key dates to note include registration by interested providers, completing the Market Engagement Questionnaire by 24th March 2023, and the 'go live' date set for 1st November 2023.

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Notice Information

Notice Title

PRJ1258 Diabetes Book and Learn - Call Centre

Notice Description

This is a prior information notice to inform the market of an upcoming procurement and to request market feedback to inform the future procurement. On behalf of South East London Integrated Care Board (SELICB) and South West London integrated Care Board (SWLICB), SELICB is seeking an innovative, collaborative partner to provide a dynamic and innovative call centre service which will utilise our digital platform. This partner will work in collaboration with us, our digital platform provider and our DSE providers, to deliver a proactive and supportive service for to people with diabetes from across south London. The call centre provider should have the ability to mobilise in spring/summer 2023 with a 'go live' date of 1/11/2023.

Lot Information

Lot 1

Interested providers are asked to register their interest in the procurement via the Procurement and Contracting Hub's tender portal ProContract in order to access the Market Engagement Questionnaire (MEQ) and accompanying schedules. Interested parties can register an account on the ProContract portal and, once registered and logged in, you can express an interest in the project and access the "Market Engagement Questionnaire" page. The Authority will be holding a virtual Market Engagement Event on the 21st of March 2023, please send a message via the ProContract portal containing a named representative, their role, email address, and contact number. An Eventbrite invitation will be sent to this individual as soon as possible. The questionnaire and accompanying schedules, such as the draft Service Specification, can be downloaded via the portal and the questionnaire must be completed, uploaded and submitted via the portal no later than 12.00 (noon) on Friday the 24th of March 2023. Clarification questions can be sent to the Authority using the portal messaging facility up until the 21st of March 2023.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03ae97
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/006537-2023
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Mar 20232 years ago
Submission Deadline
Not specified
Future Notice Date
2 Apr 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH EAST LONDON ICB
Contact Name
Mr Kieran Paterson
Contact Email
kieran.james-paterson@nhs.net
Contact Phone
+44 1

Buyer Location

Locality
LONDON
Postcode
N/A
Post Town
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLI London
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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