This public procurement record has 2 releases in its history.

Award

21 Sep 2023 at 12:23

Tender

19 Apr 2023 at 12:12

Summary of the contracting process

The APUC Limited has completed the award stage for the procurement of Staff Engagement Surveys services for the Scottish Further Education and Higher Education sector. The procurement method was an open procedure, and the Authority sought multiple contractors to provide self-serve and project-managed survey services. The tender had award criteria based on quality and price, with active contracts signed on 8th August 2023 with respective values of £900,000 and £300,000.

This opportunity can benefit businesses providing Customer Satisfaction Survey services, especially those with expertise in software-led or project-managed solutions. The procurement offers business growth potential through active contracts worth £1.2 million in total. Suppliers like People Insight and Wotter Group Limited have secured contracts in this tender, demonstrating opportunities for SMEs to engage with public procurement processes and contribute to the education sector in Scotland.

How relevant is this notice?

Notice Title

Staff Engagement Surveys

Notice Description

The Authority sought Contractor(s) for the provision of Staff Engagement Survey services to the Scottish Further Education and Higher Education sector.

Lot Information

Self-Serve (Software-Led)

Lot 1 is a self-managed service that mainly focusses on the functionality of the platform, with most of the surveys being designed and executed by the institutions themselves. Additional value-added features will be sought, such as the ability to carry out unlimited surveys, access to survey templates and ongoing dashboard support that will help optimise the quality of the provision.

Renewal: The Framework Agreement is anticipated to commence on the 1st August 2023 for a period of 36 months and expire on the 31st July 2026. The Authority reserves the right to extend the Framework Agreement for a further 12-month period subject to satisfactory performance and continued Institutions requirements.

Project-managed (Research House)

Lot 2 is aligned with the procurement of an outsourced and project-managed service provision and is therefore more complex as a result. A close working relationship between the contractors and institutions will be fostered throughout the term of the contract and will include on-going dialogue between the two parties. The service will be comprehensive and detailed in scope, with an end-to-end approach that will include objective setting, strategy building and action planning.

Renewal: The Framework Agreement is anticipated to commence on the 1st August 2023 for a period of 36 months and expire on the 31st July 2026. The Authority reserves the right to extend the Framework Agreement for a further 12-month period subject to satisfactory performance and continued Institutions requirements.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03c1fe
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/027892-2023
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£1,200,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,200,000 £1M-£10M

Notice Dates

Publication Date
21 Sep 20232 years ago
Submission Deadline
23 May 2023Expired
Future Notice Date
Not specified
Award Date
8 Aug 20233 years ago
Contract Period
Not specified - Not specified
Recurrence
36-40 months

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
APUC Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STIRLING
Postcode
FK8 2DZ
Postcode Area
Falkirk and Stirling
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM02 Perth and Kinross, and Stirling
Delivery Location
TLM Scotland

Local Authority
Stirling
Electoral Ward
Stirling East
Westminster Constituency
Stirling and Strathallan

Supplier Information

Number of Suppliers
6
Supplier Names

Explorance Inc

Peachy Mondays

People Insight

SocialOptic Ltd

Survey Solutions Ltd

Wotter Group Limited

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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