Award

IT Service Management (ITSM) System

UNIVERSITY OF BRISTOL

This public procurement record has 2 releases in its history.

Award

08 Aug 2023 at 08:15

Tender

04 May 2023 at 10:06

Summary of the contracting process

The University of Bristol has completed the procurement process for an IT Service Management (ITSM) System. The system will support the delivery of IT services to the university's staff and student community, focusing on IT service improvement. The procurement falls under the goods category and involves a cancelled lot for a single system. Halo Service Solutions Ltd has been awarded the contract, worth £660,000 and signed on 1st August 2023.

This tender provides an opportunity for businesses offering IT service management solutions to compete and grow. The University of Bristol seeks a Software as a Service solution hosted in the cloud that aligns with ITIL best practices. Businesses capable of providing ITSM tools with out-of-the-box workflows for incident, change, release, and service request management are ideal candidates. With a procurement method of open procedure, there are potential business growth opportunities for suppliers with expertise in IT service management systems.

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Notice Title

IT Service Management (ITSM) System

Notice Description

IT Service Management toolset to support the delivery of IT services to the university's staff and student community. The solution will deliver stability and longevity to support university's maturity roadmap, which will focus on the improvement of our ITSM working practices. All requirements unless stated, must be 'out-of-the box' (OOTB) or UoB configurable with the right training and support materials. They must not require coding or development or be reliant on professional services. The chosen solution must have the ability to provide out of the box workflows for the following processes which are aligned to ITIL best practice: * Incident Management * Change Management * Release Management * Service Request Management * Problem Management * Knowledge Management * Service Asset and Configuration Management * Service Level Management * Service Catalogue Management The solution must be Software as a Service and with data hosted by the provider in a cloud environment. It must be able to integrate with systems such as, but not limited to: * Existing and future university systems, using a REST API or connectors * Azure Active Directory for authentication * Microsoft 365 for email

Lot Information

Lot 1

1 system

Options: Licence numbers may go up or down over the term of the contract Professional Services as per tender documents 2 x 12 month contract extensions

Renewal: The contracts will be offered for an initial term of 5 years from the Access Date with 2 x 12-month option periods (5+1+1).

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03c63b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/023004-2023
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

48517000 - IT software package

Notice Value(s)

Tender Value
£660,000 £500K-£1M
Lots Value
£660,000 £500K-£1M
Awards Value
Not specified
Contracts Value
£660,000 £500K-£1M

Notice Dates

Publication Date
8 Aug 20232 years ago
Submission Deadline
5 Jun 2023Expired
Future Notice Date
Not specified
Award Date
31 Jul 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF BRISTOL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS1 5DS
Post Town
Bristol
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
TLK11 Bristol, City of

Local Authority
Bristol, City of
Electoral Ward
Central
Westminster Constituency
Bristol Central

Supplier Information

Number of Suppliers
1
Supplier Name

HALO SERVICE SOLUTIONS

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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