Notice Information
Notice Title
IT Service Management (ITSM) System
Notice Description
IT Service Management toolset to support the delivery of IT services to the university's staff and student community. The solution will deliver stability and longevity to support university's maturity roadmap, which will focus on the improvement of our ITSM working practices. All requirements unless stated, must be 'out-of-the box' (OOTB) or UoB configurable with the right training and support materials. They must not require coding or development or be reliant on professional services. The chosen solution must have the ability to provide out of the box workflows for the following processes which are aligned to ITIL best practice: * Incident Management * Change Management * Release Management * Service Request Management * Problem Management * Knowledge Management * Service Asset and Configuration Management * Service Level Management * Service Catalogue Management The solution must be Software as a Service and with data hosted by the provider in a cloud environment. It must be able to integrate with systems such as, but not limited to: * Existing and future university systems, using a REST API or connectors * Azure Active Directory for authentication * Microsoft 365 for email
Lot Information
Lot 1
1 system
Options: Licence numbers may go up or down over the term of the contract Professional Services as per tender documents 2 x 12 month contract extensions
Renewal: The contracts will be offered for an initial term of 5 years from the Access Date with 2 x 12-month option periods (5+1+1).
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03c63b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/023004-2023
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
48517000 - IT software package
Notice Value(s)
- Tender Value
- £660,000 £500K-£1M
- Lots Value
- £660,000 £500K-£1M
- Awards Value
- Not specified
- Contracts Value
- £660,000 £500K-£1M
Notice Dates
- Publication Date
- 8 Aug 20232 years ago
- Submission Deadline
- 5 Jun 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 31 Jul 20232 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- UNIVERSITY OF BRISTOL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BRISTOL
- Postcode
- BS1 5DS
- Post Town
- Bristol
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK5 West of England
- Small Region (ITL 3)
- TLK51 Bristol, City of
- Delivery Location
- TLK11 Bristol, City of
-
- Local Authority
- Bristol, City of
- Electoral Ward
- Central
- Westminster Constituency
- Bristol Central
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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