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Barrhead Housing Association - Two Year Contract for Out of Hours Call Handling and Out of Hours Emergency Works

Barrhead Housing Association Limited

This public procurement record has 2 releases in its history.

Award

20 Oct 2026 at 10:26

Award Notice
Tender

19 May 2023 at 13:21

Tender Notice
Summary of the contracting process

Barrhead Housing Association bought an out-of-hours call-handling service alongside emergency repair work to make safe or complete urgent repairs outside normal hours. The service covers all properties described in the tender, including sandstone tenement flats, modern new-build housing and flats, and post-war homes built before 2000. Work is across Barrhead, Neilston, Newton Mearns and Thornliebank in East Renfrewshire. The repairs cover building installations, including electrical and mechanical systems and central heating (CPV 50700000). The requirement is for a provider able to handle calls and deliver emergency works across this varied housing stock and service area.

The procurement is complete and the contract was awarded to Property One Limited, an SME; the contract is active and was signed on 19 October 2026. Its recorded value is £57,730. The tender described a two-year service, with options for two further 12-month extensions, and stated an estimated extension value of £75,000 per year excluding VAT. The open procedure used a single-stage tender. Evaluation weighted quality at 60% and price at 40%. The tender deadline was 19 June 2023. Suppliers were required to show two similar out-of-hours call-handling and emergency-works contracts completed in the previous three years, and to hold or obtain the required insurance. One bid was recorded.

For suppliers preparing for a comparable requirement from Barrhead Housing Association, credibility rests on delivering both reliable out-of-hours call handling and responsive emergency repairs across a mixed housing portfolio. The selected supplier demonstrates that the buyer has contracted for a single provider to cover the full property range and service area, rather than a narrow trade or one building type. Relevant evidence would include two recent contracts combining call handling with emergency works, and the ability to make safe or complete repairs to electrical, mechanical and heating installations. Suppliers should be prepared to meet NICEIC or SELECT electrical contractor requirements, demonstrate the required turnover and insurance capacity, and identify the names and qualifications of staff assigned to the work. The buyer evaluates service quality more heavily than price, so robust service delivery and performance management are central.

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Notice Information

Notice Title

Barrhead Housing Association - Two Year Contract for Out of Hours Call Handling and Out of Hours Emergency Works

Notice Description

Barrhead Housing Association is procuring a Contract which shall deliver an Out of Hours Call Handling Service and make safe or complete Out of Hours Emergency Repair Works throughout Barrhead, Neilston, Newton Mearns and Thornliebank, East Renfrewshire The properties applicable to the Contract are described within Tender Document E and it is intended that the Service Provider appointed to the Contract will deliver the requirements for all properties described within the tender documentation. The properties are anticipated to include sandstone tenement flats, new build modern housing and flats, and post war pre-2000 construction houses and flats

Lot Information

Lot 1

Single Stage Tendering in accordance with Regulations 28 (Open Procedure) of the Public Contracts (Scotland) Regulations 2015. Additional information: Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015. SPD (Scotland) v1.2 Question 2D.1.2- Bidders must provide a separate SPD response (Sections A and B of this Part and Part III) for each subcontractor.

Renewal: May take up option of twelve month extensions up to a maximum of two further years (2025-2027) at an estimated value 75000 GBP (excluding VAT) per annum.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03cddd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/098830-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50700000 - Repair and maintenance services of building installations

50711000 - Repair and maintenance services of electrical building installations

50712000 - Repair and maintenance services of mechanical building installations

50720000 - Repair and maintenance services of central heating

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
£300,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£57,730 Under £100K

Notice Dates

Publication Date
20 Oct 20261 weeks ago
Submission Deadline
19 Jun 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
2025 at the earliest if the optional 12 month extensions are not applied

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Barrhead Housing Association Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BARRHEAD
Postcode
G78 1SB
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
East Renfrewshire
Electoral Ward
Barrhead, Liboside and Uplawmoor
Westminster Constituency
East Renfrewshire

Supplier Information

Number of Suppliers
1
Supplier Name

Property One Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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