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Provision of Project Helpline Services

Bazalgette Tunnel Limited

This public procurement record has 1 release in its history.

AwardUpdate

27 Sep 2023 at 10:52

Award Notice
Summary of the contracting process

The procurement process for the provision of Project Helpline Services by Bazalgette Tunnel Limited involves managing a 24/7 call handling facility for the Thames Tideway Tunnel Project. The contract period is 1020 days, starting from November 21, 2023, to November 20, 2025. Foundever GB Limited is the active supplier, and the contract value is £540,000 GBP. The buying organisation, Bazalgette Tunnel Limited, is based in London, United Kingdom.

This tender presents business growth opportunities for firms capable of providing call centre services round the clock. Businesses in the service industry, particularly those experienced in managing dedicated call handling facilities with 24/7 availability, would be well-suited to compete. The contract with a value of £540,000 GBP provides a chance for suppliers to engage in a long-term project catering to public inquiries for the Thames Tideway Tunnel Project.

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Notice Information

Notice Title

Provision of Project Helpline Services

Notice Description

Lot Information

Lot 1

Provision of Project Helpline Services including management of a project freephone helpline for any members of the general public who have any questions in relation to the Thames Tideway Tunnel Project. The Provider will be required to provide a dedicated twenty-four hour / seven days a week call handling facility to include normal office hours, as agreed by the client, and out of hours capability to also include bank holidays and weekends and any emergency cover when required to ensure the service is fully operational at all times. The Provider will be responsible for provision of all equipment, facilities and staff training, deployment and on-going management to ensure the service is fully operational. The Provider will be required to host and manage a dedicated database capturing all calls received and ensuring all details are recorded in a secure but accessible format.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04041a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/028473-2023
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£540,000 £500K-£1M

Notice Dates

Publication Date
27 Sep 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Nov 20205 years ago
Contract Period
21 Nov 2023 - 20 Nov 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Bazalgette Tunnel Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 2QG
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
London Bridge & West Bermondsey
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

Foundever GB Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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