Award, Contract

Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)

DORSET COUNCIL

  • Contract Timeline

    Publication Date

    9th April 2024 13:09:44 PM

  • Contract Summary

    This tender is being published under the Light Touch Regime of the Public Contract Regulations 2015. The Social Care and Health Act 2012 makes provision for a consumer champion for health and social care called Healthwatch. The Local Healthwatch is funded through the Department of Health Community Voices grant which is channelled through each Local Authority. The Act also makes provision for local authorities to make arrangements for the delivery of an Independent Complaints Advocacy Service (ICAS) in relation to their area for complaints relating to the provision of NHS health services. This service is also funded from the Department of Health's Community Voices grant. ICAS may be provided by the same provider as Local Healthwatch or by a different provider. In either situation Local Healthwatch will have to support individuals in accessing information and independent advocacy if they need to complain about NHS services. Bournemouth, Christchurch and Poole (BCP) Council and Dorset Council have pooled their funding, and are jointly tendering to commission the Local Healthwatch contract and the ICAS contract. It is expected that the contracts will commence on 01 April 2024 for an initial period of 3 years to 31 March 2027 and may be subsequently extended by a further 2 years to 31 March 2029 subject to satisfactory performance.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-042928

    Publication Source

    Find a Tender Service

    Procurement Stage

    Award, Contract

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    85312000

    CPV Division(s)

    85 - Health and social work services

  • Awarding Authority

    DORSET COUNCIL

    Buyer Name

    Nicky Mitchell

    Buyer Email

    nicky.mitchell@bcpcouncil.gov.uk

    Buyer Phone

    +44 1202128738

    Buyer Address

    Town Hall, Bourne Avenue

    Bournemouth

    BH2 6DY

    United Kingdom

  • Awarded Supplier(s)

    Supplier Name(s)

    EVOLVING COMMUNITIES CIC
    THE ADVOCACY PEOPLE


TenderUpdate

Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)

DORSET COUNCIL

  • Contract Timeline

    Publication Date

    9th January 2024 08:29:30 AM

  • Contract Summary

    The Social Care and Health Act 2012 makes provision for a consumer champion for health and social care called Healthwatch. The Local Healthwatch is funded through the Department of Health Community Voices grant which is channelled through each Local Authority. The Social Care and Health Act 2012 also makes provision for an Independent Complaints Advocacy Service in relation to complaints relating to NHS Services. This service is also funded from the Department of Health's Community Voices grant. Bournemouth, Christchurch and Poole (BCP) Council and Dorset Council agreed to pool their funding, and now wish to jointly commission new contracts for these two services. The service may be provided by the same provider as Local Healthwatch or by a different provider. In either situation Local Healthwatch will have to support individuals in accessing information and independent advocacy if they need to complain about NHS services. The tender is being published with two Lots: • Lot 1 - Local Healthwatch Service • Lot 2 – Independent Complaints Advocacy (NHS Services) Tenderers may bid for one or both Lots.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-042928

    Publication Source

    Find a Tender Service

    Procurement Stage

    TenderUpdate

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    85312000

    CPV Division(s)

    85 - Health and social work services

  • Awarding Authority

    DORSET COUNCIL

    Buyer Name

    Nicky Mitchell

    Buyer Email

    nicky.mitchell@bcpcouncil.gov.uk

    Buyer Phone

    +44 1202128738

    Buyer Address

    Civic Centre, Bourne Avenue

    Bournemouth

    BH2 6DY

    United Kingdom


Tender

Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)

DORSET COUNCIL

  • Contract Timeline

    Publication Date

    21st December 2023 12:15:04 PM

    Tender Deadline

    26th January 2024 12:00:00 PM   Expired

  • Contract Summary

    This tender is being published under the Light Touch Regime of the Public Contract Regulations 2015. The Social Care and Health Act 2012 makes provision for a consumer champion for health and social care called Healthwatch. The Local Healthwatch is funded through the Department of Health Community Voices grant which is channelled through each Local Authority. The Act also makes provision for local authorities to make arrangements for the delivery of an Independent Complaints Advocacy Service (ICAS) in relation to their area for complaints relating to the provision of NHS health services. This service is also funded from the Department of Health's Community Voices grant. ICAS may be provided by the same provider as Local Healthwatch or by a different provider. In either situation Local Healthwatch will have to support individuals in accessing information and independent advocacy if they need to complain about NHS services. Bournemouth, Christchurch and Poole (BCP) Council and Dorset Council have pooled their funding, and are jointly tendering to commission the Local Healthwatch contract and the ICAS contract. It is expected that the contracts will commence on 01 April 2024 for an initial period of 3 years to 31 March 2027 and may be subsequently extended by a further 2 years to 31 March 2029 subject to satisfactory performance.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-042928

    Publication Source

    Find a Tender Service

    Procurement Stage

    Tender

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    85312000

    CPV Division(s)

    85 - Health and social work services

  • Awarding Authority

    DORSET COUNCIL

    Buyer Name

    Nicky Mitchell

    Buyer Email

    nicky.mitchell@bcpcouncil.gov.uk

    Buyer Phone

    +44 1202128738

    Buyer Address

    Town Hall, Bourne Avenue

    Bournemouth

    BH2 6DY

    United Kingdom