Notice Information
Notice Title
First Rail RSPS/UK rail accredited WebTIS solution
Notice Description
First Rail RSPS/UK rail accredited WebTIS solution FRH will contract for an RSPS accredited TIS service with either a functionally full set of APIs or white label solution. This service would be for the customer retail website and app for Great Western Railway, South Western Railway, Hull Trains and Lumo.
Lot Information
Lot 1
First Rail Holdings (FRH) is one of the most experienced rail operators in the UK, with more than 500,000 passenger journeys daily across three Department for Transport contracted operations and two open access routes. Operating approximately 25% of the UK rail passenger market. Our train operating companies include Great Western Railway, South Western Railway, Avanti West Coast, Hull Trains and Lumo. Our train businesses provide for commuter, leisure, business customers, regional, long distance and sleeper services. As part of its strategy for ticket retail, using an RSPS accredited solution, for the past 9 years FRH have originally used a white label service then migrated to an API to develop native websites and apps for its train companies. This has enabled FRH to ensure an approach of continuous improvement to deliver a digital experience that customers want when purchasing train tickets. In order to continue this web and app strategy, FRH will contract for an RSPS accredited WebTIS service with either a functionally full set of APIs or white label solution. This service would be for the customer retail website and app for Great Western Railway, South Western Railway, Hull Trains and Lumo. First Rail are seeking bidders to provide detailed proposals that: * Are compliant with railway industry (RSPS), payments (PCI-DSS), GDPR and national standards * Have high functionality, innovative and transformational * Have robust and proven technologies, built using modern services, software and platforms * Are flexible and scalable solution which can continue to operate seamlessly during peaks in demand for the retail services * Have a full set of functionally rich API or white label services to meet the requirements detailed in the ITT * Provide examples of similar successful implementations to at least this scale, within the UK rail sector * Can demonstrate a high level quality of service and change management delivery for similar services provided to other customers The Contract duration will be for 3 years with the option to extend for a further three extensions of 12 months. Current volumes are estimated to be approximately PS250m in annual sales revenue across the in-scope train operators for these services. These volumes are forecast to grow following continued customer migration to digital ticketing. FirstGroup is looking for a capable supply partner with an excellent track record in delivery of UK rail passenger ticketing. The supplier will need to demonstrate innovation, will share an element of the risk around delivery costs/timeframes and has strong processes in place to ensure value for money. Additional information: The deadline for EoI (expressions of Interest) and submitting PQQs is as follows: EoI submission deadline = 25/01/24 (15:00) PQQ submission deadline = 30/01/24 (15:00)
Renewal: The contract duration will be for 36 months with the option to extend for up to a further 3 x 12 month extensions.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04294e
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/037733-2023
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Negotiated procedure with prior call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
60 - Transport services (excl. Waste transport)
-
- CPV Codes
60000000 - Transport services (excl. Waste transport)
Notice Value(s)
- Tender Value
- £21,000,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 21 Dec 20232 years ago
- Submission Deadline
- 25 Jan 2024Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- FIRST RAIL HOLDINGS LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- W2 1AF
- Post Town
- West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- Hyde Park
- Westminster Constituency
- Cities of London and Westminster
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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