Notice Information
Notice Title
Digital Enhanced Housing Management
Notice Description
As an organisation Bromford are committed to providing safe and secure homes for our tenants. This includes our most vulnerable tenants housed in our Bromford schemes. Bromford provides housing to older people and others with additional needs in both a specialist scheme-based setting and within its mainstream housing. A disproportionate lack of digital engagement and much greater levels of isolation within this group means they are one of the most difficult with whom to meet our own customer service aspirations and the expectations around two-way tenant engagement as set out by The Regulator of Social Housing. Altertacall already provide an analogue "OK each day" service to 1299 Bromford customers in our older people's housing, whereby customers check in each day to confirm they are not in need of assistance and positive contact is made if they fail to do so. The proposal is to upgrade this service to a digital option utilising a touchscreen device and roll it out to a further 1267 supported customers, as well as offering it to a further 508 general needs customers aged over 80 in the South Gloucestershire area. The contract will deliver the following: * The installation of a touch screen device in each property to enable the Housing Proactive Plus service. * Offer of the OK each day service to monitor the wellbeing of customers. * Ability to directly message customers via the touch screen. * Ability for customers to message Bromford via the touch screen, messages can be directed into existing contact channels. * Ability for customers to raise repairs via the device, repairs requests will be channelled into existing workstreams (i.e. email).
Lot Information
Lot 1
Where required, and as set out in the Commitment, the Dwelling and its Occupants shall receive all the functionality as set out for Housing Proactive plus additional functionality will be made available to allow them to confirm their Housing Needs are being met up to three times a day on one or more days of the week (as requested by the Occupant subject to thresholds set by the Customer) An OKEachDay Button which shall be made available on their Touchscreen.
Procurement Information
Bromford proposes to award a contract to Alertacall Limited for the supply of an upgraded digital service, specifically designed for people with higher needs. Bromford believes there are no other organisations in the market that can satisfy the current technical requirement needed for installation of this product. It is the only Housing Management System based around proactive contact, which is Housing Benefit eligible, which is an absolute condition of any such service. As a result Bromford believes that Public Contracts Regulation 2015, Regulation 32 (2) applies. Regulation 32(2) states: "The negotiated procedures without prior publication may be used for public works contracts, public supply contracts and public service contracts in any of the following cases:- (b) where the works, supplies or services can be supplied only by a particular economic operator for any of the following reasons:- (ii) competition is absent for technical reasons..."
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-042af9
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/010343-2024
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
51 - Installation services (except software)
98 - Other community, social and personal services
-
- CPV Codes
51000000 - Installation services (except software)
98000000 - Other community, social and personal services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £6,224,480 £1M-£10M
Notice Dates
- Publication Date
- 28 Mar 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 5 Jan 20242 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BROMFORD HOUSING GROUP LIMITED
- Contact Name
- Corinne Dixon
- Contact Email
- corinne.dixon@bromford.co.uk
- Contact Phone
- +44 7730541352
Buyer Location
- Locality
- WOLVERHAMPTON
- Postcode
- WV10 6AU
- Post Town
- Wolverhampton
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG39 Wolverhampton
- Delivery Location
- Not specified
-
- Local Authority
- Wolverhampton
- Electoral Ward
- Bushbury North
- Westminster Constituency
- Wolverhampton North East
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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