Notice Information
Notice Title
Cambridge City Council - Comprehensive Housing Stock Management Software (PIN)
Notice Description
Prior Information Notice (PIN): Procurement of Comprehensive Housing Stock Management Software 1. Introduction: Cambridge City Council a public sector entity, is looking to engage with the market prior to a strategic procurement initiative that it may conduct to acquire a software solution for housing stock management. We are issuing this Prior Information Notice (PIN) to notify potential suppliers in the market about our broad requirements. 2. Scope of Requirements: We are seeking to engage with suppliers of a unified platform that comprehensively addresses the following key areas in housing stock management and its wider property portfolio: 2.1 Work Order Management: * Efficient handling of work orders from initiation to completion. * Streamlined collaboration among stakeholders, both internal and external. * Single channel experience for residents beyond self-service, including requesting repairs and scheduling appointments. * Dynamic Resource Scheduling facilitating fully mobile workforce. * Suitable reporting to support the above, including employee productivity reporting - inc Voids 2.2 Voids Management: * Streamlining key-to-key voids processes to minimise turnaround time. * Implementation of strategies to reduce rent loss during void periods. 2.3 Compliance Management: * Ensuring adherence to current and future regulatory requirements and compliance standards. * Retaining control over property and assets data to maintain compliance with tracking systems. Facilitate requirements of the Building Safety Act to enable safe building management, particularly in relationship to multi-contractor works 2.4 Inspections: * Simplifying property inspections through an intuitive app-based system. * Flagging and resolving issues promptly during inspections. * Post-works inspection management 2.5 Resident Engagement: * Offering an omni-channel experience that exceeds self-service expectations. * Providing residents with tools for diagnostics, repairs, and appointment scheduling. * Embedded into the customer journey an independent customer satisfaction portal that is in alignment with housing regulation requirements * Clear resident management in relation to safeguarding, alerts and virtual training for supply chain to ensure corporate policy alignment 2.6 Supply Chain Management: * Integrating supply chain management functionalities for seamless operations. * Integrating live supply chain performance and compliance * Flexible supply chain management 2.7. Diagnostics Tool: * Implementation of a diagnostics tool to enhance troubleshooting and issue resolution efficiency. * Ability for future API integration to enable proactive management of certain repairs processes and requirements. 2.8. Collaboration and Stakeholder Engagement: * Streamlining work order delivery through improved collaboration, both within your internal team and with external stakeholders. 3. Objectives: Our primary objectives with this procurement are to: * Improve resident satisfaction through enhanced engagement channels. * Minimise turnaround time for work orders and voids processes. * Ensure compliance with regulatory standards and tracking systems. * Streamline property inspections and issue resolution. * Implement a robust supply chain management component * Reporting and analytics to support optimised operational efficiency and delivery.
Lot Information
Lot 1
Prior Information Notice (PIN): Procurement of Comprehensive Housing Stock Management Software 1. Introduction: Cambridge City Council a public sector entity, is looking to engage with the market prior to a strategic procurement initiative that it may conduct to acquire a software solution for housing stock management. We are issuing this Prior Information Notice (PIN) to notify potential suppliers in the market about our broad requirements. 2. Scope of Requirements: We are seeking to engage with suppliers of a unified platform that comprehensively addresses the following key areas in housing stock management and its wider property portfolio: 2.1 Work Order Management: * Efficient handling of work orders from initiation to completion. * Streamlined collaboration among stakeholders, both internal and external. * Single channel experience for residents beyond self-service, including requesting repairs and scheduling appointments. * Dynamic Resource Scheduling facilitating fully mobile workforce. * Suitable reporting to support the above, including employee productivity reporting - inc Voids 2.2 Voids Management: * Streamlining key-to-key voids processes to minimise turnaround time. * Implementation of strategies to reduce rent loss during void periods. 2.3 Compliance Management: * Ensuring adherence to current and future regulatory requirements and compliance standards. * Retaining control over property and assets data to maintain compliance with tracking systems. Facilitate requirements of the Building Safety Act to enable safe building management, particularly in relationship to multi-contractor works 2.4 Inspections: * Simplifying property inspections through an intuitive app-based system. * Flagging and resolving issues promptly during inspections. * Post-works inspection management 2.5 Resident Engagement: * Offering an omni-channel experience that exceeds self-service expectations. * Providing residents with tools for diagnostics, repairs, and appointment scheduling. * Embedded into the customer journey an independent customer satisfaction portal that is in alignment with housing regulation requirements * Clear resident management in relation to safeguarding, alerts and virtual training for supply chain to ensure corporate policy alignment 2.6 Supply Chain Management: * Integrating supply chain management functionalities for seamless operations. * Integrating live supply chain performance and compliance * Flexible supply chain management 2.7. Diagnostics Tool: * Implementation of a diagnostics tool to enhance troubleshooting and issue resolution efficiency. * Ability for future API integration to enable proactive management of certain repairs processes and requirements. 2.8. Collaboration and Stakeholder Engagement: * Streamlining work order delivery through improved collaboration, both within your internal team and with external stakeholders. 3. Objectives: Our primary objectives with this procurement are to: * Improve resident satisfaction through enhanced engagement channels. * Minimise turnaround time for work orders and voids processes. * Ensure compliance with regulatory standards and tracking systems. * Streamline property inspections and issue resolution. * Implement a robust supply chain management component * Reporting and analytics to support optimised operational efficiency and delivery.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-043498
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/002614-2024
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
50 - Repair and maintenance services
-
- CPV Codes
48330000 - Scheduling and productivity software package
48810000 - Information systems
50800000 - Miscellaneous repair and maintenance services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 25 Jan 20242 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 31 Mar 2024Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CAMBRIDGE CITY COUNCIL
- Contact Name
- Mr Jonathan Loneza
- Contact Email
- jonathan.loneza@cambridge.gov.uk
- Contact Phone
- +44 1223458178
Buyer Location
- Locality
- CAMBRIDGE
- Postcode
- CB2 3QJ
- Post Town
- Cambridge
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH4 Cambridgeshire and Peterborough
- Small Region (ITL 3)
- TLH42 Cambridgeshire CC
- Delivery Location
- TLH12 Cambridgeshire CC
-
- Local Authority
- Cambridge
- Electoral Ward
- Market
- Westminster Constituency
- Cambridge
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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