Planning

Supply and Maintenance of a Customer Relationship Management System

NORTH AYRSHIRE COUNCIL

  • Contract Timeline

    Publication Date

    9th May 2024 15:42:43 PM

  • Contract Summary

    Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account. The CRM system is a corporate system used across all Council Services located across North Ayrshire.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-045868

    Publication Source

    Find a Tender Service

    Procurement Stage

    Planning

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    72000000

    CPV Division(s)

    72 - IT services: consulting, software development, Internet and support

  • Awarding Authority

    NORTH AYRSHIRE COUNCIL

    Buyer Name

    Fiona Wilson

    Buyer Email

    fionawilson@north-ayrshire.gov.uk

    Buyer Phone

    +44 1294310000

    Buyer Address

    Cunninghame House

    Irvine

    KA12 8EE

    United Kingdom

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