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Framework for Home Support Providers for West and North Norfolk

Norfolk County Council

This public procurement record has 2 releases in its history.

Award

09 Jan 2025 at 10:46

Award Notice
Tender

21 May 2024 at 16:45

Tender Notice
Summary of the contracting process

Norfolk County Council has completed the procurement process for the "Framework for Home Support Providers for West and North Norfolk," an initiative in the Health and Social Work Services category. This service-based procurement aims to provide home support solutions across seven lots in the locations of Coastal, Kings Lynn, Fens and Brecks, Swaffham and Downham, and North Norfolk (split into three areas). The procurement was managed using an open procedure, resulting in contracts signed as of 1 November 2024, with key active suppliers including Norvic Healthcare (Anglia) Limited, Universal Care Services UK Ltd, and Cera Care Operations Ltd. Each lot focuses on delivering care to adults assessed with social care needs within the UKH16 region.

This tender presents significant growth opportunities for businesses in the health and social care sector, particularly those that can deliver high-quality home support services. It is particularly suited for SMEs and larger entities keen on expanding their market footprint in Norfolk’s social care services. The open procedure framework allows for inclusive participation, inviting a variety of businesses to potentially benefit from long-term contracts valuing millions of GBP collectively. Given the importance placed on quality within the award criteria, businesses with a strong track record in reliable and effective home support services will find themselves well-positioned to compete successfully.

How relevant is this notice?

Notice Information

Notice Title

Framework for Home Support Providers for West and North Norfolk

Notice Description

Nature of SpecificationNorfolk requires home support solutions which enable users of services to maximise their independence and lead a fulfilling lifestyle. Home support is the delivery of an agreed package of care for adults in their own home, who have been assessed as having a social care need because of a physical or mental impairment or illness. The care may be arranged on behalf of the individual and funded through several routes: fully funded care, partially funded care, direct payment, and/or as a self-funded arrangement. There are 7 lots for this ProcurementLot 1 CostalLot 2 Kings LynnLot 3 Fens and BrecksLot 4 Swaffham and DownhamLot 5 North Norfolk 1Lot 6 North Norfolk 2Lot 7 North Norfolk 3See full Specification and Tender Documents

Lot Information

1. Coastal

as per the Specification & ITT Documents. Additional information: Different areas may have a different contract start dates

2. Kings Lynn

as per the Specification & ITT Documents. Additional information: Different areas may have a different contract start dates

3. Fens and Brecks

as per the specification & ITT documents. Additional information: Different areas may have a different contract start dates

4. Swaffham and Downham

as per the Specification and ITT documents. Additional information: Different areas may have a different contract start dates

5. North Norfolk 1

as per the specification and ITT documents. Additional information: Different areas may have a different contract start dates

6. North Norfolk 2

as per the Specification and ITT Documents. Additional information: Different areas may have a different contract start dates

7. North Norfolk 3

as per the Specification & ITT Documents. Additional information: Different areas may have a different contract start dates

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04696a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/000628-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

85000000 - Health and social work services

98513310 - Home-help services

Notice Value(s)

Tender Value
£56,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£61,600,000 £10M-£100M

Notice Dates

Publication Date
9 Jan 20251 years ago
Submission Deadline
20 Jun 2024Expired
Future Notice Date
Not specified
Award Date
1 Nov 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Norfolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NR1 1DH
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLH16 North and West Norfolk
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
6
Supplier Names

Cera Care Operations Ltd

Eastern Specialist Services Ltd

Manorcourt Care (Norfolk) Limited

Norvic Healthcare (Anglia) Limited

Universal Care Services UK Ltd

Verity Healthcare Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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