24/7 Student Assistance Programme

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    "date": "2024-09-25T11:32:33+01:00",
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        "id": "2024-Jul-02",
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        "title": "24/7 Student Assistance Programme",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "85000000",
            "description": "Health and social work services"
        },
        "mainProcurementCategory": "services",
        "description": "This Award Notice follows the University of Chester seeking tenders for a 24/7 Student Assistance Programme through the UK Open Procedure under the Public Contracts Regulations 2015 and The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020.The University of Chester is committed to providing a holistic, responsive, and proactive approach to wellbeing and mental health support for our student community. To complement our existing provision within our own Student Services department, and to ensure students have access to wellbeing and mental health support at any time (24/7, 365 days a year), the University of Chester was looking to establish a contract for the provision of both telephone and online wellbeing, counselling, and mental health support. The Service will cover all University of Chester students from enrolment to graduation, which is approximately 14,500 students. Please note that all values in this notice have been rounded up.",
        "value": {
            "amount": 300000,
            "currency": "GBP"
        },
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                "description": "The University of Chester is committed to providing a holistic, responsive, and proactive approach to wellbeing and mental health support for our student community. To complement our existing provision within our own Student Services department, and to ensure students have access to wellbeing and mental health support at any time (24/7, 365 days a year), the University of Chester was looking to establish a contract for the provision of both telephone and online wellbeing, counselling, and mental health support. The Service will cover all University of Chester students from enrolment to graduation, which is approximately 14,500 students.This service will provide confidential support for a range of matters that may impact student wellbeing and mental health and seek to resolve, manage and prevent issues where possible. Further details were available in the tender documents. Please note the estimated total value includes the optional extension periods.",
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                "value": {
                    "amount": 300000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "startDate": "2024-09-01T00:00:00+01:00",
                    "endDate": "2029-08-31T23:59:59+01:00"
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                "renewal": {
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                        "description": "Guidance and counselling services"
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        "bidOpening": {
            "date": "2024-08-14T10:00:00+01:00",
            "address": {
                "streetAddress": "A formal Opening Ceremony will be conducted at the University of Chester following the closing date and time."
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            "electronicInvoicingPolicy": "allowed",
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        "reviewDetails": "Please contact the University.",
        "amendments": [
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                        "oldValue": {
                            "text": "The University of Chester is seeking tenders for a 24/7 Student Assistance Programme through the UK Open Procedure under the Public Contracts Regulations 2015 and The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020. The University of Chester is committed to providing a holistic, responsive, and proactive approach to wellbeing and mental health support for our student community. To complement our existing provision within our own Student Services department, and to ensure students have access to wellbeing and mental health support at any time (24/7, 365 days a year), the University of Chester is looking to establish a contract for the provision of both telephone and online well being, counselling, and mental health support. The Service will cover all University of Chester students from enrolment to graduation, which is approximately 14,500 students. We wish to continue with this type of provision following a successful trial with a Student Assistance Programme."
                        },
                        "newValue": {
                            "text": "The University of Chester is seeking tenders for a 24/7 Student Assistance Programme through the UK Open Procedure under the Public ContractsRegulations 2015 and The Public Procurement(Amendment etc.) (EU Exit) Regulations 2020. The CPV Codes fall under Schedule 2 Social and Other Specific Services, the 'Light Touch Regime', so we have advertised this voluntarily on this occasion to openly advertise this opportunity. The University of Chester is committed to providing a holistic, responsive, and proactive approach to wellbeing and mental health support for our student community. To complement our existing provision within our own Student Services department, and to ensure students have access to wellbeing and mental health support at any time (24/7, 365 days a year), the University of Chester is looking to establish a contract for the provision of both telephone and online well being, counselling, and mental health support. The Service will cover all University of Chester students from enrolment to graduation, which is approximately 14,500 students. We wish to continue with this type of provision following a successful trial with a Student Assistance Programme."
                        },
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                            "section": "II.1.4"
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                "streetAddress": "Parkgate Road",
                "locality": "Chester",
                "region": "UK",
                "postalCode": "CH1 4BJ",
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                "locality": "Manchester",
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                "postalCode": "M4 4FB",
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    "language": "en",
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            "id": "030577-2024-2024-Jul-02-1",
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            "title": "Provision of 24/7 Student Assistance Programme",
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            "title": "Provision of 24/7 Student Assistance Programme",
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            "value": {
                "amount": 250000,
                "currency": "GBP"
            },
            "dateSigned": "2024-08-30T00:00:00+01:00"
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