Award

Out Of Hours Service Provider

GOLDING HOMES

This public procurement record has 2 releases in its history.

Award

30 Jan 2025 at 12:45

Tender

22 Aug 2024 at 12:57

Summary of the contracting process

Golding Homes, a publicly governed body based in Maidstone, UK, has initiated a contracting process for an "Out Of Hours Service Provider" within the call centre services industry (CPV code: 79512000). The procurement falls under the services category and employs an open procedure. The most recent stage, dated 30 January 2025, is the award of the contract to SPS Doorguard Limited valued at £20,000. Key dates included the contract signature on 29 January 2025. The service aims to provide out-of-hours call cover, with delivery within the region UKJ4. The initial tender was also active in August 2024, with a submission deadline on 23 September 2024.

This tender presents a valuable opportunity for businesses specialising in call centre operations, particularly for those able to provide reliable out-of-hours services. The open procurement method ensures fair competition, favoring SMEs such as SPS Doorguard Limited. Companies with strengths in service delivery, resource management, mobilisation, and customer care would be well-suited to this opportunity. By participating in this tender, businesses can establish a foothold in the public sector, leveraging this contract to showcase their capabilities and secure further contracts.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Out Of Hours Service Provider

Notice Description

Out Of Hours Call cover

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-049304
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003096-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£20,000 Under £100K

Notice Dates

Publication Date
30 Jan 20251 years ago
Submission Deadline
23 Sep 2024Expired
Future Notice Date
Not specified
Award Date
29 Jan 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
GOLDING HOMES
Contact Name
Not specified
Contact Email
procurement@goldinghomes.org.uk
Contact Phone
+44 3007772600

Buyer Location

Locality
MAIDSTONE
Postcode
ME14 1ST
Post Town
Rochester
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
TLJ4 Kent

Local Authority
Maidstone
Electoral Ward
Penenden Heath
Westminster Constituency
Maidstone and Malling

Supplier Information

Number of Suppliers
1
Supplier Name

SPS DOORGUARD

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-049304-2025-01-30T12:45:25Z",
    "date": "2025-01-30T12:45:25Z",
    "ocid": "ocds-h6vhtk-049304",
    "description": "(MT Ref:233675)",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-049304",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Out Of Hours Service Provider",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "mainProcurementCategory": "services",
        "description": "Out Of Hours Call cover",
        "lots": [
            {
                "id": "1",
                "description": "Out of hours call cover",
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "service delivery",
                            "type": "quality",
                            "description": "15"
                        },
                        {
                            "name": "Resource",
                            "type": "quality",
                            "description": "15"
                        },
                        {
                            "name": "mobilization",
                            "type": "quality",
                            "description": "15"
                        },
                        {
                            "name": "Customer Care",
                            "type": "quality",
                            "description": "15"
                        },
                        {
                            "type": "price",
                            "description": "40"
                        }
                    ]
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKJ4"
                    },
                    {
                        "region": "UKJ4"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://www.mytenders.co.uk",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2024-09-23T17:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 180
            }
        },
        "awardPeriod": {
            "startDate": "2024-09-23T17:00:00+01:00"
        },
        "bidOpening": {
            "date": "2024-09-23T17:00:00+01:00"
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-FTS-4816",
            "name": "Golding Homes",
            "identifier": {
                "legalName": "Golding Homes"
            },
            "address": {
                "streetAddress": "County Gate One, Staceys Street",
                "locality": "Maidstone",
                "region": "UK",
                "postalCode": "ME14 1ST",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 3007772600",
                "email": "procurement@goldinghomes.org.uk",
                "url": "https://www.mytenders.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.goldinghomes.org.uk",
                "buyerProfile": "https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA43067",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "06",
                        "description": "Housing and community amenities"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-103",
            "name": "Public Procurement Review Service",
            "identifier": {
                "legalName": "Public Procurement Review Service"
            },
            "address": {
                "streetAddress": "Cabinet Office",
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 3450103503",
                "email": "publicprocurementreview@cabinetoffice.gov.uk"
            },
            "roles": [
                "reviewBody"
            ],
            "details": {
                "url": "https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit"
            }
        },
        {
            "id": "GB-FTS-68637",
            "name": "SPS Doorguard Limited",
            "identifier": {
                "legalName": "SPS Doorguard Limited"
            },
            "address": {
                "streetAddress": "The Octagon, 35 Baird Street",
                "locality": "Glasgow",
                "region": "UK",
                "postalCode": "G4 0EE",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 1412252791"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-4816",
        "name": "Golding Homes"
    },
    "language": "en",
    "awards": [
        {
            "id": "003096-2025-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-68637",
                    "name": "SPS Doorguard Limited"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "003096-2025-1",
            "awardID": "003096-2025-1",
            "status": "active",
            "value": {
                "amount": 20000,
                "currency": "GBP"
            },
            "dateSigned": "2025-01-29T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 10
            },
            {
                "id": "2",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 10
            },
            {
                "id": "3",
                "measure": "foreignBidsFromEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "4",
                "measure": "foreignBidsFromNonEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "5",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 10
            }
        ]
    }
}