Award

Provision of Public Consultation and Market Research Surveys

LONDON BOROUGH OF WANDSWORTH

This public procurement record has 2 releases in its history.

Award

20 Feb 2025 at 10:24

Tender

23 Aug 2024 at 09:38

Summary of the contracting process

The London Borough of Wandsworth is seeking to contract services for the provision of public consultation and market research surveys. This procurement falls under the industry category of customer satisfaction surveys and will be conducted in Wandsworth, UKI34. The procurement process is currently in the award stage, following an open procedure where electronic submissions were accepted. The contract, valued at £262,440, was awarded to BMG Research Ltd on 13th December 2024. The contract's duration is four years, with an option to extend for up to two additional years.

This tender provides substantial opportunities for businesses in the market research sector, particularly those specialising in customer and satisfaction surveys. Such companies, especially small and medium-sized enterprises (SMEs), could benefit from securing this contract through the provision of robust and reliable survey results. The contract's recurring nature and the substantial housing stock involved make it an attractive proposition for firms capable of delivering consistent and high-quality market research services. This project is especially suitable for businesses with expertise in resident consultation and the ability to manage large-scale survey operations.

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Notice Title

Provision of Public Consultation and Market Research Surveys

Notice Description

The London Borough of Wandsworth require residents' surveys in order to track changes in residents views and meet the requirements within the Government Tenant Satisfaction Measures on an annual basis. The main objective of the surveys is to provide robust results enabling reliable comparisons and analysis with previous residents' surveys and other boroughs. As part of the Council's commitment to resident consultation and participation, the following surveys are conducted per year:<br/>A housing management satisfaction survey every 12 months which will use a representative sample of all tenants and leaseholders in council managed properties; and<br/>A rolling text survey aimed at residents who have used the Council's repairs service.<br/>The Council is a major landlord with a housing stock of approximately 17,118 tenant properties for rent. It also has responsibility for approximately 15,922 leasehold properties purchased from the Council (most of which are on Council estates).

Lot Information

Lot 1

The London Borough of Wandsworth require residents' surveys in order to track changes in residents views and meet the requirements within the Government Tenant Satisfaction Measures on an annual basis. The main objective of the surveys is to provide robust results enabling reliable comparisons and analysis with previous residents' surveys and other boroughs. As part of the Council's commitment to resident consultation and participation, the following surveys are conducted per year:
A housing management satisfaction survey every 12 months which will use a representative sample of all tenants and leaseholders in council managed properties; and
A rolling text survey aimed at residents who have used the Council's repairs service.
The Council is a major landlord with a housing stock of approximately 17,118 tenant properties for rent. It also has responsibility for approximately 15,922 leasehold properties purchased from the Council (most of which are on Council estates).

Options: The contract is for 4 years with the option to extend for up to 2 years.

Renewal: This contract is subject to renewal after the contract ends.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-049355
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/006089-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£366,000 £100K-£500K
Lots Value
£366,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£262,440 £100K-£500K

Notice Dates

Publication Date
20 Feb 20251 years ago
Submission Deadline
23 Sep 2024Expired
Future Notice Date
Not specified
Award Date
13 Dec 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF WANDSWORTH
Contact Name
Central Procurement Team
Contact Email
procurement@richmondandwandsworth.gov.uk
Contact Phone
+44 2088716000

Buyer Location

Locality
LONDON
Postcode
SW18 2PU
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI34 Wandsworth
Delivery Location
TLI34 Wandsworth

Local Authority
Wandsworth
Electoral Ward
Wandsworth Town
Westminster Constituency
Putney

Supplier Information

Number of Suppliers
1
Supplier Name

BMG RESEARCH

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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