BWC WMCPC Digital Referral Solution - Market Engagement

Contract Timeline

Publication Date

29th August 2024 11:56:21 AM

Contract Summary

The West Midlands CAMHS Provider Collaborative (WMCPC) has scoped options to enhance its referral process through digital innovation. This appraisal assesses three alternatives to replace the current manual, email-based system, which is inefficient and plagued by a high rate of returned referrals due to missing or incorrect information.
The current referral method, which involves filling out and emailing a Word document (Form 1), is labour intensive and error prone. This approach has led to a substantial administrative burden, consuming upwards of 105 hours each month to ensure the sufficiency of information for clinical gatekeeping.
The referral hub faces significant challenges, with 68% of referrals requiring resubmission due to incomplete or erroneous information. The iterative nature of the existing process introduces delays and inefficiencies, affecting the prompt placement of patients and taxing resources. With the impending expansion of services to include an additional seven Integrated Care Boards from September 2023, the need for a robust digital solution is pressing.

Contract Details

Open Contracting ID

ocds-h6vhtk-04964e

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Goods

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

48000000

CPV Division(s)

48 - Software package and information systems

Awarding Authority

BIRMINGHAM WOMEN'S AND CHILDREN'S NHS FOUNDATION TRUST

Buyer Name

Abdul Alim

Buyer Email

abdul.alim@uhb.nhs.uk

Buyer Phone

Buyer Address

Steelhouse Lane

Birmingham

B4 6NH

United Kingdom