Award, Contract
CITB Voice of the Customer Platform and Support Services
CONSTRUCTION INDUSTRY TRAINING BOARD
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Contract Timeline
- Publication Date
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15th November 2024 12:05:04 PM
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Contract Summary
CITB have a requirement for a ‘Voice of the Customer’ (VoC) platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. A VoC platform will deliver a single platform end to end solution with no 3rd party applications to meet the strategic goals of CITB.
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-049727
- Publication Source
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Find a Tender Service
- Procurement Stage
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Award, Contract
- Procurement Method
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Open
- Procurement Method Details
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Open Procedure
- Procurement Category
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Services
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
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72000000
- CPV Division(s)
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72 - IT services: consulting, software development, Internet and support
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Awarding Authority
CONSTRUCTION INDUSTRY TRAINING BOARD
- Buyer Name
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David Norfolk
- Buyer Email
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citb-procurement@gov.sscl.com
- Buyer Phone
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+44 3004567000
- Buyer Address
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Sand Martin House, Bittern Way, Fletton Quays
King's Lynn
PE31 6RH
United Kingdom
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Awarded Supplier(s)