Tender

The Provision of a Customer Service Training Package

GOVIA THAMESLINK RAILWAY

  • Contract Timeline

    Publication Date

    18th September 2024 16:29:24 PM

    Tender Deadline

    18th October 2024 11:00:00 AM   Expired

  • Contract Summary

    As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-049c09

    Publication Source

    Find a Tender Service

    Procurement Stage

    Tender

    Procurement Method

    Selective

    Procurement Method Details

    Negotiated Procedure With Prior Call For Competition

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    80000000

    CPV Division(s)

    80 - Education and training services

  • Awarding Authority

    GOVIA THAMESLINK RAILWAY

    Buyer Name

    Dulcie Neal

    Buyer Email

    dulcie.neal@gtrailway.com

    Buyer Phone

    +44 7929063232

    Buyer Address

    24 Monument Street

    LONDON

    EC3R8AJ

    United Kingdom

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