Notice Information
Notice Title
ITSM Helpdesk Software (Freshservice)
Notice Description
The purchase of Freshservice Helpdesk software through the G-Cloud 13 Framework (Lot 2, Cloud Software).
Lot Information
Lot 1
The procurement is for licenses for IT Helpdesk software through the G-Cloud 13 framework.
Procurement Information
NHS North East London Integrated Care Board have conducted a call-off process from the CCS G-Cloud 13 Framework (RM1557.13). The process has been undertaken in accordance with the G-Cloud 13 buyers guide to identify the most suitable provider to deliver requirements. This process identified Freshworks as most suitable provider as they were able to meet complete needs of requirement. The contract is for two years initially (at a value of PS47,736) with the option for an additional years extension.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04b72b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/037131-2024
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £47,736 Under £100K
Notice Dates
- Publication Date
- 18 Nov 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 7 Nov 20241 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS NORTH EAST LONDON INTEGRATED CARE BOARD
- Contact Name
- Not specified
- Contact Email
- hub.queries@nhs.net
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- E15 1DA
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI41 Hackney and Newham
- Delivery Location
- TLI5 Outer London - East and North East
-
- Local Authority
- Newham
- Electoral Ward
- Stratford
- Westminster Constituency
- Stratford and Bow
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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