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Non-emergency Patient Transport Service for Kent & Medway

NHS Kent and Medway Integrated Care Board

This public procurement record has 5 releases in its history.

TenderUpdate

01 Apr 2026 at 11:43

Tender Notice
TenderUpdate

29 Sep 2025 at 16:08

Tender Notice
Award

29 Sep 2025 at 15:50

Award Notice
Award

04 Jun 2025 at 15:38

Award Notice
Tender

20 Dec 2024 at 14:00

Tender Notice
Summary of the contracting process

The NHS Kent & Medway Integrated Care Board, in collaboration with the NHS South East London Integrated Care Board, has successfully awarded a contract for the provision of Non-Emergency Patient Transport Services. The procurement process culminated in a formal award dated 31st March 2026, under the Health Care Services Provider Selection Regime Regulations 2023, with a contract beginning on 1st April 2026 and concluding on 31st March 2031, with the possibility of a three-year extension. The contract goes beyond individual care needs by facilitating transport to NHS healthcare sites within Kent, Medway, Bromley, Bexley, and key London hospitals, including King's College Hospital and Guy's and St Thomas' hospital sites. The winning bidder, G4S Care and Justice Services (UK) Limited, will oversee the service valued at approximately £210,674,927, focusing on health services within the procurement category of services.

This contract represents a significant opportunity for businesses working within the healthcare logistics sector, as it encompasses diverse vehicle types and levels of care required for effective patient transport. Companies with expertise in logistics, healthcare support services, and operational efficiency will find considerable business growth potential, particularly if they can offer innovative solutions and integrate seamlessly with the healthcare ecosystem. The contract prioritises quality, innovation, value, and social impact, creating a competitive edge for service providers who focus on reducing health inequalities and enhancing patient experience. SMEs have shown substantial interest, evidenced by two submissions within the seven bids received, indicating an encouraging environment for smaller enterprises wishing to participate in public procurement.

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Notice Information

Notice Title

Non-emergency Patient Transport Service for Kent & Medway

Notice Description

NHS Kent & Medway Integrated Care Board (acting as the Co-ordinating Commissioner) and<br/>NHS South East London Integrated Care Board (acting as the Associate Commissioner) have undertaken a procurement process for a Non-Emergency Patient Transport Service. The<br/>contract duration will be for an initial period of 5 years with an option to extend for up to a<br/>further 3 years as required.

Lot Information

Lot 1

NHS Kent & Medway Integrated Care Board (acting as the Co-ordinating Commissioner) and
NHS South East London Integrated Care Board (acting as the Associate Commissioner) have
undertaken a procurement process for a Non-Emergency Patient Transport Service. The aim
of the Kent and Medway Non-Emergency Patient Transport Service is to provide non-urgent,
planned transportation of eligible Kent and Medway patients with a medical need for transport to and from premises providing NHS healthcare, and/or between providers of NHS funded
healthcare. This encompasses a wide range of vehicle types and levels of care
consistent with the patients' medical needs. The service consists of journeys for patients requiring renal dialysis, outpatient appointments, transfers and discharges. The service is
critical to support patients and to ensure that health services can work effectively and on time by transporting patients to healthcare appointments and supporting hospital discharges. The model is based on a single point of access where journey requests are made
directly by patients/carers and or appropriate healthcare professionals.
The geographical scope of this contract includes the transport of all Kent and Medway patients to points of care within Kent, Medway, Bromley, Bexley and also King's College Hospital and Guy's and St Thomas' (GSTT) hospital sites.
The Transport Provider will ensure that patients access their hospital treatment on time and that the wider system has timely access to patient transport that supports patient care and
flow.
This contract relates to an existing service with the intention to award being made to an existing provider.
The Contract will commence April 2026 for 5 years with the Commissioner having the option
to extend the Contract for a further 3 years.

Options: Contract may be extended by up to 3 years

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04ca35
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/030268-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£213,448,424 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£344,080,192 £100M-£1B

Notice Dates

Publication Date
1 Apr 20265 months ago
Submission Deadline
31 Jan 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Kent and Medway Integrated Care Board
Additional Buyers

NHS South East London Integrated Care Board

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MAIDSTONE
Postcode
ME15 6NB
Postcode Area
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
TLJ4 Kent
Local Authority
Maidstone
Electoral Ward
High Street
Westminster Constituency
Maidstone and Malling

Supplier Information

Number of Suppliers
1
Supplier Name

G4S Care and Justice Services (UK) Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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